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Browser: Register - Individual Line Item Discounts / Price Override

Individual line item discounts and manual price overrides in the Browser Register let staff adjust the price of a single item on a transaction without affecting any other items on the check. 

When To Use
Use this when a specific item needs a price adjustment, such as a damaged merchandise markdown, special order items, a manager-approved price match, or a loyalty discount while the rest of the transaction stays at standard pricing.

Step-by-Step:

  1. Step 1: Open the Browser Register and start a new tab, or retrieve an existing one. All items you've added to the transaction will appear in the transaction panel on the right side of the screen.


Step 2: Locate the line item you want to adjust in the transaction panel. Each item displays a set of inline fields directly on its row: the item price, a discount % field, and the quantity.

Each line item has its own pricing fields — changes made here apply only to that item.

Step 3: To apply a discount to that item, enter a percentage in the discount % field on that row. The price will update automatically to reflect the discount.


Step 4: To override the price entirely, click the price field on that row and type the new amount. The percentage discount will automatically populate in the percent feild. 


Step 5 (Optional): To add a note to a line item, click the pencil icon next to the item. A pop-up window will appear with a note field where you can enter any prep instructions or comments for that item. This is separate from pricing.


Step 6: Complete the transaction as normal using Pay, Save, or Send. The adjusted item will show its updated price in the transaction summary, while all other items remain at their original prices.

NOTE: The Add Discount section at the bottom of the transaction panel (Select Type dropdown + Apply button) applies a discount to the entire ticket — not individual items. Use the inline fields on each line item for per-item adjustments.

NOTE: The ability to apply discounts or override prices may depend on your role permissions. If the fields aren't editable, check Settings → Manage Roles with your manager.