---
title: "Browser - Register: Troubleshooting a Card Reader or Cloud Printer"
description: "First checks for a Club Caddie Browser card reader or cloud printer: read the reader status dot, check the printer on the Printer tab, and what to give Club Caddie Support."
---

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November 3, 2026

# Browser - Register: Troubleshooting a Card Reader or Cloud Printer

## First checks for a card reader or cloud printer at a Browser Register terminal

##### **Overview**

These are the first checks for a card reader or cloud printer at a Browser Register terminal, and what to have ready for Club Caddie Support. A cloud printer is one that appears on the **Printer** tab in Register Settings. A receipt printer set up as Chrome's default printer is covered in Browser - Printers : Set Up Club Caddie Default Printers For Browser.

##### **Check a card reader**

1. Look at the bar at the bottom of the screen. Next to the terminal name you will see the reader type, its **HSN** number and a colored dot. Green means the reader answered its last connection check. Red means it did not, or no check has finished yet. The full read of the bar is in Browser - Register: Card Reader Connection Status.  
   ![Bottom bar of the Browser Register showing the terminal name, reader type, HSN number and status dot](https://support.clubcaddie.com/hs-fs/hubfs/kb-pipeline-images/register-card-reader-status-indicator-01--1.14.0-annotated.png?width=670&name=register-card-reader-status-indicator-01--1.14.0-annotated.png)
2. Click the dot to run a fresh check. A small spinner replaces the dot while the check runs.
3. If the dot stays red, make sure the reader is powered on and check its cable or network connection, then click the dot again.
4. If the dot stays red after these checks, contact Club Caddie Support and give them the terminal name and the **HSN** number shown in the bar.

##### **Check a cloud printer**

1. Click the gear icon at the bottom of the left menu to open Settings, then open **Register Settings** and the **Printer** tab. **PRINTERS LIST** shows each cloud printer with its **Title**, **Tag**, **Serial Number** and **Mac Address**.  
   ![The Printer tab under Register Settings, with the cloud print URL, the printer list and the ADD PRINTER button](https://support.clubcaddie.com/hs-fs/hubfs/kb-pipeline-images/kb-browser-register-printer-troubleshooting-02--1.15.0-masked-annotated.png?width=670&name=kb-browser-register-printer-troubleshooting-02--1.15.0-masked-annotated.png)
2. Find the printer in the list and confirm its **Mac Address** matches the printer. A cloud printer polling the URL at the top of this screen adds itself to the list with its serial number and Mac Address. If yours is not listed, work through Hardware: Setup Guide To Cloud Printing.
3. Make sure the printer is powered on and connected to the network. The printer's lights are explained in Hardware : Star Micronics : Error Lights.
4. If items should print on this printer, check its **Tag**. A printer that added itself has no Title or Tag until you set them, and the **Printer** setting on an item or sub-department is matched against the Tag. Settings : Sub-Department Printer & KDS Routing covers the routing.
5. If the printer still does not print, contact Club Caddie Support. For first-time setup, Support can route you to Club Caddie's hardware specialist.

##### **Common Questions**

**Does a red reader dot mean the reader is broken?**

No. Red means the reader did not answer the last connection check, or no check has finished yet. Start with power and the cable or network connection.

**Which readers does the status dot cover?**

Clover Connect and CardConnect readers. A terminal with another reader, or no reader set up, shows the terminal name without a dot.

**The dot is green. Does that mean the payment will go through?**

Not on its own. Green means the reader answered the connection check. The check doesn't look at the card or the payment.

**Which printers appear on the Printer tab?**

Cloud printers. A receipt printer set up as Chrome's default printer is not listed there; see Browser - Printers : Set Up Club Caddie Default Printers For Browser.

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