--- title: "Browser - Sales : Re-Opening an Order" description: How to reopen an unpaid order in Club Caddie Browser from the Sales module or the pull tab list, and why a paid order cannot be reopened. --- [Skip to content](https://support.clubcaddie.com/browser-sales-re-opening-an-order#main-content) English Show submenu for translations [![CC fiserv. 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Enter your question and get step-by-step tips. - There are no suggestions because the search field is empty. 1. [Club Caddie](https://support.clubcaddie.com/?hsLang=en) 2. [Browser](https://support.clubcaddie.com/browser?hsLang=en) 3. [Sales](https://support.clubcaddie.com/browser?hsLang=en#sales) October 3, 2026 # Browser - Sales : Re-Opening an Order ## Bringing an unpaid order back to the Register from Sales or the pull tab list ##### **Overview** Re-opening brings a saved, unpaid order back onto the Register as an open tab, with the same order number and items it had when it was saved. Use it when a customer comes back for one more round, or when an order was moved off the Register before it was paid. **Only orders with a Pending payment status can be reopened.** An order with a Success payment status cannot be reopened. To correct it, use **Refund** or **Void** in Sales. ##### **Reopen an order from Sales** 1. Click **Sales** in the left navigation. 2. Find the order. Unpaid orders show a **Pending** payment status. 3. Click the three dot menu at the end of the order's row. 4. Select **Reopen**. ![The Sales row menu on an unpaid order, showing Reopen](https://support.clubcaddie.com/hs-fs/hubfs/kb-pipeline-images/kb-browser-sales-reopening-an-order-01--1.10.2-annotated.png?width=670&name=kb-browser-sales-reopening-an-order-01--1.10.2-annotated.png) The order opens on the Register as a tab, ready for more items or payment. ##### **Reopen an order from the pull tab list** 1. On the Register, open **Tools** and select **All Tabs Pull Tabs**. 2. Find the order in the list. 3. Click **Re-Open**. ![The pull tab list with the Re-Open button](https://support.clubcaddie.com/hs-fs/hubfs/kb-pipeline-images/kb-browser-sales-reopening-an-order-02--1.10.2-annotated.png?width=670&name=kb-browser-sales-reopening-an-order-02--1.10.2-annotated.png) This list shows saved orders that have not been paid yet, including orders that are still open on a Register. It is not only orders that were moved off the Register. ##### **Answer the "already in the register" warning** If the order you reopen is still open on this Register, a **Warning** appears instead: "Order is already in the register at tab 1 Do you want to fetch server copy? Your unsaved changes will be lost !!" The tab number matches wherever the order is open. 1. If that tab has changes you have not saved, click **No**. The warning closes and the open tab stays exactly as it is. ![The Warning shown when the order is already open on the Register](https://support.clubcaddie.com/hs-fs/hubfs/kb-pipeline-images/kb-browser-sales-reopening-an-order-03--1.10.2-annotated.png?width=670&name=kb-browser-sales-reopening-an-order-03--1.10.2-annotated.png) 2. Click **Yes** only if you want to replace that tab with the saved copy. Unsaved changes on the tab are lost. ##### **Common Questions** **Why can't I reopen this order?** Check its payment status in **Sales**. Only orders with a **Pending** payment status can be reopened. An order with a **Success** payment status cannot be reopened. To correct it, use **Refund** or **Void** in the same row menu. **Does reopening keep the same order number?** The order comes back with the same order number and items it had when it was saved. **What is the difference between reopening from Sales and from the pull tab list?** They do the same thing to the order. **Sales** is the place to find any recent order. 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