--- title: "Browser - Sales: Reading the Payment Status Column" description: Learn what Pending, Success and Failed mean in the Payment Status column on the Club Caddie Browser Sales screen, and which row actions each one allows. --- [Skip to content](https://support.clubcaddie.com/browser-sales-reading-the-payment-status-column#main-content) English Show submenu for translations [![CC fiserv. 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Enter your question and get step-by-step tips. - There are no suggestions because the search field is empty. 1. [Club Caddie](https://support.clubcaddie.com/?hsLang=en) 2. [Browser](https://support.clubcaddie.com/browser?hsLang=en) 3. [Sales](https://support.clubcaddie.com/browser?hsLang=en#sales) October 5, 2026 # Browser - Sales: Reading the Payment Status Column ## What Pending, Success and Failed mean on the Sales screen ##### **Overview** Every order on the **Sales** screen shows a **Payment Status** so you can tell at a glance whether it has been paid. There are three values: **Success** means the order is paid in full, **Pending** means it was saved but not fully paid yet, and **Failed** means a payment on the order was declined or returned. The status also decides some of the actions in the row menu. ##### **Check whether an order was paid** 1. Click **Sales** in the left navigation. 2. Find the order in the list. Use **Search** or the filters at the top to narrow the list if you need to. 3. Look at the **Payment Status** column, near the right edge of the row. ![The Sales order list with the Payment Status column](https://support.clubcaddie.com/hs-fs/hubfs/kb-pipeline-images/kb-browser-sales-payment-status-01--1.10.2-annotated.png?width=670&name=kb-browser-sales-payment-status-01--1.10.2-annotated.png) 4. Read the label: - **Success** (green): the order is paid in full. - **Pending** (orange): the order was saved but is not fully paid yet. - **Failed** (red): a payment on the order was declined or returned. ##### **See what you can do with the order** 1. Click the three dot menu at the end of the order's row. 2. Check which options are available. The **Payment Status** controls **Refund** and **Reopen**: - **Reopen** is greyed out on a **Success** order. Use it to finish a **Pending** order. It brings the order back to the Register. - **Refund** is not available on a **Pending** order, because nothing has been paid in full yet. ![The row menu on a Pending order](https://support.clubcaddie.com/hs-fs/hubfs/kb-pipeline-images/kb-browser-sales-payment-status-02--1.10.2-annotated.png?width=670&name=kb-browser-sales-payment-status-02--1.10.2-annotated.png) 3. Select the action you need. **Receipt** is always available if you just want to see what is on the order. ##### **Common Questions** **Can I filter the list to show only Pending or Failed orders?** No. The filters at the top narrow the list by payment method, location, terminal, employee and date, not by payment status. Narrow the list with those first, then scan the **Payment Status** column. **How do I finish an order that shows Pending?** Use **Reopen** from the row menu. The order opens on the Register so you can add items or take payment. **Why can't I refund a Pending order?** A Pending order has not been paid in full, so there is no completed sale to refund. Reopen it and finish the payment. If the sale should not happen, void it instead, as long as it is still within your void window. See *Browser - Sales : Voiding a Transaction*. **What is the difference between Status and Payment Status?** **Status** tells you whether the order is **Active** or **Void**. **Payment Status** tells you whether it has been paid. 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