Skip to content
English
  • There are no suggestions because the search field is empty.

Browser - Sales : Voiding a Transaction

Cancel a same-day transaction from the Sales module, with a required void note

Voiding cancels a transaction as if it never processed — different from a refund, which reverses a completed transaction. In the Browser app, voids run from the Sales module and each void records a note explaining why.

Where to find it
  1. Open Sales from the left navigation.
  2. Find the order and click the ⋮ icon in its Action column.
  3. Select Void from the menu.
Completing the void

The ADD VOID NOTE window opens with this warning: "Voiding an order cannot be undone. Please confirm you would like to void this order and leave a reason for the void in the notes field below."

  1. Enter the reason in the Void Note field.
  2. Click Yes, Void this order. (No, Do not void backs out with no change.)

The voided order stays in the Sales list marked with a Void status.

The same-day window

The void window itself states: "A transaction can only be voided till closing time on the day of transaction. If you are trying to void a transaction from a previous day, please contact Club Caddie Support."

Common Questions

Why is Void greyed out for an order?

The order has already been voided — a voided order can't be voided again.

Can I void from the Register?

No. Voids are performed from the Sales module. The Register's Pull Tabs list shows a Void status on affected tabs, but its action there is Re-Open, not Void.

What's the difference between a void and a refund?

A void cancels the transaction as if it never processed and is limited to the same day. A refund reverses a completed transaction and is the path for anything older — see the refund articles for that workflow.

I need to reverse yesterday's transaction — what do I do?

Contact Club Caddie Support, or process it as a refund. The void option covers the transaction day only, up to closing time.