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Browser - Vouchers : Checking a Voucher's Department Restrictions

See which departments a voucher applies to, and open it back up

Article Summary

A voucher can be set up to work only in certain departments (food only, pro shop only). When a sale includes an item from outside those departments, the voucher doesn't apply. This article shows you how to check a voucher's department settings and open it back up. This article applies to the Browser application.

How Department Restrictions Work

Every voucher has two department lists: Available Departments and Assigned Departments.

  • Assigned list is empty → the voucher works on any transaction.
  • Assigned list has departments in it → the voucher only works when every item in the sale belongs to those departments. One item from outside, and the whole payment errors.
Step-by-Step: Fix an Over-Restricted Voucher

Step 1: Click Vouchers in the left navigation menu.

Step 2: Open the Gift Vouchers tab (or the tab matching the voucher's type).

Step 3: Search for the voucher number.

Step 4: On the voucher's row, click the ⋮ (three-dot) menu and select Edit.

Step 5: In the departments section, move the departments from Assigned Departments back to Available Departments using the arrow buttons.

Step 6: Click Save.

The voucher can now be redeemed on any transaction. To restrict it again later, move the departments you want back to the Assigned list.

Notes
  • Restrictions are generally set at the department level, and sub-departments typically can't be assigned individually. If you need a voucher limited to a sub-department's items, either allow the whole parent department or check with your admin about promoting that scope to its own department.
  • Default department rules for each voucher type are set under Settings → Register Settings → Club Voucher Type. Those defaults apply to new vouchers only — changing them does not update vouchers already sold. To fix a voucher already in circulation, use the steps above.
  • At the Register payment screen, the Type column in the voucher table is your first clue — check it before assuming the voucher is empty or expired.
Common Questions

A voucher with balance isn't applying at checkout — what do I check first?

Its Assigned Departments (steps above). If the sale includes an item outside the assigned departments, the voucher doesn't apply.

I removed the restrictions and it still won't apply — what else?

Confirm the voucher's Status and Expiration Date in the voucher table — an expired or inactive voucher is declined for a different reason.