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F&B App : Process Payments

Article Contents: Learn how to accept different types of payments in the F&B app.

 

Payment button and receipt options may vary by setup. Follow the on-screen prompts to finalize payment and close the tab.

Step-by-step

Step 1: Tap Open Tickets and select the tab you want to close. Review the balance due, then tap Pay.

Step 2: On the payment method screen, choose how the guest is paying (Cash, Card, membership ID etc.).

Step 3: For cash payments, tap Cash, enter the amount received (for example, enter 70.00 if the guest gives you $70), then select Pay. The system calculates the change due. 

Step 4: For credit card payments, tap the card option used at your facility (commonly Card External for a Clover Go device).

Process the card payment on the Clover Go device (tap/insert/swipe) and follow the prompts until the device shows approval.
If prompted on the iPad, have the guest add a tip and sign (if required), then confirm to finalize the payment.

 

Step 5: Select a receipt option (Print, Email, or Close). Once completed, the tab closes and no longer appears as unpaid in Open Tickets.




Other payment methods

Member charge

Tap Pay, then select Membership ID. The system automatically shows the selected member if a customer was already assigned to the tab, or prompts you to search for a member. The charge posts to the member's account.



Charge to event

Tap Pay, then select Event Charge. Search for the event by name in the search bar, or tap the magnifying glass icon to browse the full list of events.





Split payment (multiple payment methods on one tab)

Tap Pay and select the first payment method (e.g., Cash). Enter a partial amount (e.g., $50 of a $100 total); the system calculates the remaining balance ($50). Select the second payment method (e.g., Card External) and process the card for the remaining $50. Once both payments are complete, the tab closes.





The Done button returns to PIN screen (does NOT close the tab or process payment). The Pay button initiates payment process and closes the tab when payment complete.

Example Scenario:
A guest pays cash for a $37.50 snack bar tab. You open the ticket, tap Pay, choose Cash, enter 50.00, and the system shows $12.50 change due. Later, a dining guest pays by card, so you tap Pay, choose the Clover Go card option, and the guest completes the payment on the device. After they add a tip on the iPad and you select a receipt option, the ticket closes.