---
title: "Hardware : Add Custom Paper Size"
description: Club Caddie
---

[Skip to content](https://support.clubcaddie.com/hardware-5-1739459540881#main-content)

English

Show submenu for translations

[![CC fiserv. (3)](https://support.clubcaddie.com/hs-fs/hubfs/CC%20%20fiserv.%20(3).png?width=200&height=89&name=CC%20%20fiserv.%20(3).png)](https://www.clubcaddie.com?hsLang=en)

- [Club Caddie University](https://clubcaddie-university.com/)
- [Webinar Training](https://info.clubcaddie.com/webinarseries?_gl=1*1b7azj6*_gcl_au*NTg3NjE2MDE0LjE3NTczNTEwMDE.*_ga*MTMwODY5ODg2NS4xNzU3MzUxMDAx*_ga_5DSQKC2H56*czE3NTgzMDAwNDAkbzE4JGcwJHQxNzU4MzAwMDQwJGo2MCRsMCRoMA..)
- [Knowledge Base](https://support.clubcaddie.com/)
- [Changelog](https://clubcaddie.com/changelog/)

Open main navigation

Close main navigation

- [Club Caddie University](https://clubcaddie-university.com/)
- [Webinar Training](https://info.clubcaddie.com/webinarseries?_gl=1*1b7azj6*_gcl_au*NTg3NjE2MDE0LjE3NTczNTEwMDE.*_ga*MTMwODY5ODg2NS4xNzU3MzUxMDAx*_ga_5DSQKC2H56*czE3NTgzMDAwNDAkbzE4JGcwJHQxNzU4MzAwMDQwJGo2MCRsMCRoMA..)
- [Knowledge Base](https://support.clubcaddie.com/)
- [Changelog](https://clubcaddie.com/changelog/)
- English
  
  Show submenu for translations

 Need help fast? Enter your question and get step-by-step tips.

- There are no suggestions because the search field is empty.

1. [Club Caddie](https://support.clubcaddie.com/?hsLang=en)
2. [Hardware](https://support.clubcaddie.com/hardware?hsLang=en)
3. [Printer](https://support.clubcaddie.com/hardware?hsLang=en#printer)

September 18, 2026

# Hardware : Add Custom Paper Size

## Article Contents: This articles covers the process of creating a custom paper size within the printer properties in Windows Devices and Printers.

How Do I Fix a Receipt Printer That Is Cutting Off Receipts?

**Step 1:** Search for and open Control Panel, and then click View devices and printers. Select the printer that is being cut off. 

If your receipt printer is cutting off receipts, the issue is typically caused by an incorrect paper size setting. You can resolve it by defining a custom paper size with a maximum length of 3000 mm (or 118 inches) in your printer settings. Follow the steps below — Steps 1–3 apply to modern Windows systems (Windows 8, 10, and 11); Steps 4–9 apply to Windows 7.

Select Print Preferences then select Layout.

![](https://support.clubcaddie.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Feb-13-2025-03-13-54-8654-PM.png?width=986&height=764&name=image-png-Feb-13-2025-03-13-54-8654-PM.png)

**Step 2:** Select User Defined Paper Size. It will open up a new window to define the new paper size. Depending on your printer model set the max printer width and set the maximum paper length to either the system defined max -3276mm- or a rough max length of ~3000 mm.

![](https://support.clubcaddie.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Feb-13-2025-03-14-17-4080-PM.png?width=509&height=657&name=image-png-Feb-13-2025-03-14-17-4080-PM.png)

**Step 3:** After defining the paper size, name the preset and select **Save Paper Size**. In the **Layout** or paper size dropdown within **Print Preferences**, select your newly saved custom paper size. Then select **Apply** and then **OK** to close printer preferences. Hit Apply and then Ok in printer preferences.

**Step 4: (Steps 4–9 apply to older Windows systems such as Windows 7. Note: Windows 7 reached end of life in January 2020 and is no longer supported by Microsoft. Verify that these steps apply to your environment before proceeding.)** Search for and open Control Panel, and then click View devices and printers. Click the icon for your printer, and then click Print server properties. NOTE:   
If Print server properties is not available, right-click an empty area in the Printers window, select Run as administrator from the drop-down menu, and then select Server Properties.

![](https://support.clubcaddie.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Feb-13-2025-03-14-42-8265-PM.png?width=710&height=391&name=image-png-Feb-13-2025-03-14-42-8265-PM.png)

**Step 5:** If the User Account Control window displays, click Continue. On the Forms tab, select the Create a new form check box, and then type a new, unique name for the custom paper size in the Form name box.

![](https://support.clubcaddie.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Feb-13-2025-03-15-04-5909-PM.png?width=503&height=579&name=image-png-Feb-13-2025-03-15-04-5909-PM.png)

**Step 6:** Select Metric or English as the measurement unit, and then enter Width and Height dimensions. Keep the margin settings at 0.00.  
**Step 7:** Set the maximum paper length to **3000 mm** (or **118 inches**) to prevent receipts from being cut off.  Save your newly created print length.

**Step 8:** In your receipt printer settings select your newly created print length defined above.

**Step 9:** Test print.

- [Browser](https://support.clubcaddie.com/browser?hsLang=en#main-content)

    - [Tee Sheet](https://support.clubcaddie.com/browser?hsLang=en#tee-sheet)
    - [Register](https://support.clubcaddie.com/browser?hsLang=en#register)
    - [Hardware](https://support.clubcaddie.com/browser?hsLang=en#hardware)
    - [Vouchers](https://support.clubcaddie.com/browser?hsLang=en#vouchers)
    - [Settings](https://support.clubcaddie.com/browser?hsLang=en#settings)
    - [Sales](https://support.clubcaddie.com/browser?hsLang=en#sales)
    - [Members](https://support.clubcaddie.com/browser?hsLang=en#members)
    - [Events](https://support.clubcaddie.com/browser?hsLang=en#events)
- [Troubleshooting](https://support.clubcaddie.com/troubleshooting?hsLang=en)
- [Desktop: Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#main-content)

    - [Venue Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#venue-center)
    - [Inventory Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#inventory-center)
    - [Manage Roles](https://support.clubcaddie.com/desktop-settings?hsLang=en#manage-roles)
    - [Rack Rate Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#rack-rate-management)
    - [Membership Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#membership-settings)
    - [Day End Closing](https://support.clubcaddie.com/desktop-settings?hsLang=en#day-end-closing)
    - [Course User Info](https://support.clubcaddie.com/desktop-settings?hsLang=en#course-user-info)
    - [Clover](https://support.clubcaddie.com/desktop-settings?hsLang=en#clover)
    - [Class Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#class-management)
    - [POSLink](https://support.clubcaddie.com/desktop-settings?hsLang=en#poslink)
    - [Mobile App Builder](https://support.clubcaddie.com/desktop-settings?hsLang=en#mobile-app-builder)
    - [Class Rate Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#class-rate-management)
    - [3P Integrations](https://support.clubcaddie.com/desktop-settings?hsLang=en#3p-integrations)
    - [Punch Card Type Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#punch-card-type-center)
    - [Tee Sheet Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#tee-sheet-settings)
    - [Card Connect](https://support.clubcaddie.com/desktop-settings?hsLang=en#card-connect)
    - [Floor Plan](https://support.clubcaddie.com/desktop-settings?hsLang=en#floor-plan)
    - [General Course Info](https://support.clubcaddie.com/desktop-settings?hsLang=en#general-course-info)
    - [Tax Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#tax-management)
    - [Terminal Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#terminal-management)
    - [Register Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#register-settings)
    - [Payroll Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#payroll-center)
    - [I-Frames](https://support.clubcaddie.com/desktop-settings?hsLang=en#i-frames)
    - [Event Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#event-settings)
- [General](https://support.clubcaddie.com/general?hsLang=en)
- [Reports](https://support.clubcaddie.com/reports?hsLang=en)
- [Support](https://support.clubcaddie.com/support?hsLang=en#main-content)

    - [Chat AI](https://support.clubcaddie.com/support?hsLang=en#chat-ai)
- [Register](https://support.clubcaddie.com/register?hsLang=en#main-content)

    - [Holding Accounts](https://support.clubcaddie.com/register?hsLang=en#holding-accounts)
    - [Tools](https://support.clubcaddie.com/register?hsLang=en#tools)
    - [Payments](https://support.clubcaddie.com/register?hsLang=en#payments)
    - [Tab Management](https://support.clubcaddie.com/register?hsLang=en#tab-management)
- [Tee Sheet](https://support.clubcaddie.com/tee-sheet?hsLang=en#main-content)

    - [Tee Sheet Settings](https://support.clubcaddie.com/tee-sheet?hsLang=en#tee-sheet-settings)
- [Starter Sheet](https://support.clubcaddie.com/starter-sheet?hsLang=en)
- [Activities](https://support.clubcaddie.com/activities?hsLang=en#main-content)

    - [Activity Center](https://support.clubcaddie.com/activities?hsLang=en#activity-center)
- [Events](https://support.clubcaddie.com/events?hsLang=en#main-content)

    - [General](https://support.clubcaddie.com/events?hsLang=en#general)
    - [Activity Outing Manager](https://support.clubcaddie.com/events?hsLang=en#activity-outing-manager)
    - [Golf League Manager](https://support.clubcaddie.com/events?hsLang=en#golf-league-manager)
    - [Online Events](https://support.clubcaddie.com/events?hsLang=en#online-events)
    - [Banquet Manager](https://support.clubcaddie.com/events?hsLang=en#banquet-manager)
    - [Golf Outing Manager](https://support.clubcaddie.com/events?hsLang=en#golf-outing-manager)
- [On Demand](https://support.clubcaddie.com/on-demand?hsLang=en)
- [Customers](https://support.clubcaddie.com/customers?hsLang=en#main-content)

    - [Message Center](https://support.clubcaddie.com/customers?hsLang=en#message-center)
    - [CRM](https://support.clubcaddie.com/customers?hsLang=en#crm)
    - [Bulletin Board](https://support.clubcaddie.com/customers?hsLang=en#bulletin-board)
- [Members](https://support.clubcaddie.com/members?hsLang=en#main-content)

    - [Membership Portal](https://support.clubcaddie.com/members?hsLang=en#membership-portal)
- [Vouchers](https://support.clubcaddie.com/vouchers?hsLang=en#main-content)

    - [Credit Books](https://support.clubcaddie.com/vouchers?hsLang=en#credit-books)
    - [Punch Cards](https://support.clubcaddie.com/vouchers?hsLang=en#punch-cards)
    - [Holding Account](https://support.clubcaddie.com/vouchers?hsLang=en#holding-account)
- [Sales](https://support.clubcaddie.com/sales?hsLang=en)
- [Quickbooks](https://support.clubcaddie.com/quickbooks?hsLang=en#main-content)

    - [Quickbooks Desktop](https://support.clubcaddie.com/quickbooks?hsLang=en#quickbooks-desktop)
    - [Quickbooks Online](https://support.clubcaddie.com/quickbooks?hsLang=en#quickbooks-online)
    - [General](https://support.clubcaddie.com/quickbooks?hsLang=en#general)
- [Hardware](https://support.clubcaddie.com/hardware?hsLang=en#main-content)

    - [First American / First Pay](https://support.clubcaddie.com/hardware?hsLang=en#first-american-first-pay)
    - [Card Connect](https://support.clubcaddie.com/hardware?hsLang=en#card-connect)
    - [Sound Payments / POSLink](https://support.clubcaddie.com/hardware?hsLang=en#sound-payments-poslink)
    - [Printer](https://support.clubcaddie.com/hardware?hsLang=en#printer)
    - [Clover Connect](https://support.clubcaddie.com/hardware?hsLang=en#clover-connect)
    - [Clover Go](https://support.clubcaddie.com/hardware?hsLang=en#clover-go)
- [Food and Beverage App](https://support.clubcaddie.com/food-and-beverage-app?hsLang=en#main-content)

    - [Key Features and Procedures](https://support.clubcaddie.com/food-and-beverage-app?hsLang=en#key-features-and-procedures)
- [Mobile App](https://support.clubcaddie.com/mobile-app?hsLang=en)
- [Email Marketing](https://support.clubcaddie.com/email-marketing?hsLang=en)
- [KDS (Kitchen Display System)](https://support.clubcaddie.com/kds-kitchen-display-system?hsLang=en)
- [Video Training](https://support.clubcaddie.com/video-training?hsLang=en#main-content)

    - [Membership & Passes](https://support.clubcaddie.com/video-training?hsLang=en#membership-passes)
    - [Class Management](https://support.clubcaddie.com/video-training?hsLang=en#class-management)
    - [I-Frames](https://support.clubcaddie.com/video-training?hsLang=en#i-frames)
    - [Accounting](https://support.clubcaddie.com/video-training?hsLang=en#accounting)
- [Club Caddie Managed Marketing](https://support.clubcaddie.com/club-caddie-managed-marketing?hsLang=en#main-content)

    - [SMS](https://support.clubcaddie.com/club-caddie-managed-marketing?hsLang=en#sms)
    - [Email Marketing](https://support.clubcaddie.com/club-caddie-managed-marketing?hsLang=en#email-marketing)
- [Uncategorized](https://support.clubcaddie.com/uncategorized?hsLang=en)
- [MCO](https://support.clubcaddie.com/mco?hsLang=en#main-content)

    - [Inventory](https://support.clubcaddie.com/mco?hsLang=en#inventory)

[![club\_caddie\_logo\_tech\_grid\_website](https://support.clubcaddie.com/hs-fs/hubfs/club_caddie_logo_tech_grid_website.jpg?width=200&height=103&name=club_caddie_logo_tech_grid_website.jpg "club_caddie_logo_tech_grid_website")](https://www.clubcaddie.com?hsLang=en)

<https://clubcaddie.com/?hsLang=en>

Award Winning, All-In-One,

Golf Facility Management Software.

 

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2025, Club Caddie