---
title: Manage Rack Rate Visibility and Troubleshoot Display Issues
description: "Control rack rate visibility and fix display issues: enable \"Available Online\" and \"Show in Dist Engine\", set date/time windows and display sequence."
---

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1. [Club Caddie](https://support.clubcaddie.com/?hsLang=en)
2. [Desktop: Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en)
3. [Rack Rate Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#rack-rate-management)

September 15, 2026

# Manage Rack Rate Visibility and Troubleshoot Display Issues

## This article explains how to manage rack rate visibility and troubleshoot rack rate display issues across distribution channels and online booking platforms.

What does "Show in Dist Engine" mean and how do I change it?

"Show in Dist Engine" is a toggle in Rack Rate Management that controls whether a specific rack rate is visible in the Distribution Engine (the set of rates shared with external booking platforms). Toggle it off to hide that rate from distribution channels.

Steps:

1. Click the Gear Wheel icon (top right) and select Rack Rate Management from the left-hand menu.
2. Click "ADD" to create a new rack rate or edit an existing one.
3. In the Add/Edit Rack Rate view, locate the "Show in Dist Engine" toggle and turn it on or off.
4. Optionally set the "Display Sequence in DistEngine" to control the order the rate appears.
5. Link or create related green fee and cart fee items, then save changes.

 How does distribution to platforms like GolfNow work and how do I prevent a rate from showing there?

The Distribution Engine determines which tee time rates are shared with booking platforms such as GolfNow. To prevent a rate from appearing on those platforms, turn OFF the "Show in Dist Engine" toggle for that rate. To change the order rates appear on distribution channels, adjust the Display Sequence setting in Rack Rate Management.

 How do I troubleshoot rack rates that are not populating when booking?

If rack rates are not appearing when booking, follow these steps in order:

1. Check rack rate online availability
   
     - Go to Settings \> Rack Rate Management.
     - Verify the 'Available Online' column shows "Yes" for the rate; if not, set it to available online.
2. Verify rate date and time windows
   
     - In Rack Rate Management confirm the rate's Start Date and End Date cover the booking date.
     - Confirm the Start Time and End Time allow online booking for the desired tee times.
3. Review tee sheet online settings
   
     - Go to Settings \> Tee Sheet Settings.
     - Confirm the Online Tee Time Settings are configured correctly for when tee times should be available online.
4. Ensure no tee sheet blocks exist
   
     - Open the Tee Sheet for the specific day and check for blocks that would prevent availability.
5. Confirm Distribution Engine visibility and sequence
   
     - If the rate should appear on external platforms, ensure "Show in Dist Engine" is ON.
     - Adjust "Display Sequence in DistEngine" to control the order rates appear externally.

 What troubleshooting behavior should I be aware of?

- Making changes (for example deleting and re-adding a rack rate) can temporarily affect display; verify settings above after any change.
- Follow the steps in the exact order above to isolate where the rate visibility is blocked.

Conclusion Use Rack Rate Management and Tee Sheet Settings to control where and when rates appear: enable "Available Online" and "Show in Dist Engine" for distribution, set correct date/time windows, adjust Display Sequence to order rates, and check the tee sheet for blocks when rates fail to populate.

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