Article Contents:

This article provides a detailed guide on how to differentiate between a Google Calendar event notification/request and a tee time reminder, specifically addressing issues related to time zone discrepancies in auto-generated bookings.

Step by Step Guide:

Step 1:  Identify the Issue. The primary cause of receiving a confirmation or reminder email with an incorrect start time is typically due to the client's Google Calendar being set to the wrong time zone. This issue arises when an auto-generated Google Calendar event notification, which is not originated from Club Caddie, appears above the course email, misleading the recipient about the event's actual start time.

 

Step 2: Understand the Auto-Generated Notice.

It is crucial to note that the notification in question is not dispatched by Club Caddie and does not form part of the original email. Google automatically generates this notice to facilitate Gmail users with Google Calendars in adding events effortlessly.

Step 3:Identify the Time Zone Discrepancy.

In the described scenario, the discrepancy occurs when the client has scheduled a tee time in the US Eastern Standard Time (EST) zone, but their Google Calendar is erroneously set to the Pacific Time Zone (PDT).

Step 4: Verify the Appointment Time.

Clients are advised to inspect the actual email content, where they will find the appointment time correctly listed in the appropriate time zone, thereby confirming the accuracy of the scheduled time.

Step 5: Adjust the Google Calendar Time Zone.

To rectify this issue, clients should adjust their Google Calendar to reflect the correct time zone. This adjustment ensures that future event notifications accurately represent the intended schedule.