Member Management - Creating or Removing Sub-Members
Video: Customer Module - Members and Portal features
Article Contents:
Attached is a video which will provide an overview of the Customer Module focusing on the Member and Portal features.
Step-By-Step:
Step 1: To view an ad hoc statement, click on "Account Statement," which will download a PDF statement with detailed transaction information, including reference numbers, order IDs, balances, late fees, tips, and purchased items.
Step 2: The statement will adhere to the search window of begin and end dates specified by the user.
Step 3: To make adjustments to the account, click on "Make Adjustment." This allows you to credit an account and debit a specific chart of account, such as food sales.
Step 4: If the adjustment is part of a prior month and invoice, you can consider it as a payment against the previous invoice by checking the appropriate box.
Step 5: The "Invoices" section displays opening and closing balances, start and end dates, membership ID, club identification number, and payment due date for each invoice period.
Step 6: Sub-member accounts can be added by entering their information directly or finding them as a customer in the database.
Step 7: The "Sitter" feature allows you to tag babysitters for a family, identifying them as someone who may not be allowed to charge the account but can accompany children to the pool.
Step 8: In the "Settings" section, you can set the member portal online profile password, control charge account privileges, set charge account limits, hide members from the directory, exempt them from late fees, and require physical invoices.
Article Contents: This article contains step-by-step instructions on how to create and remove Sub-Members. Step-By-Step: Step 1: Select the CUSTOMERS module from the module navigation menu. Select Members from the left-hand menu. Step 2: The system ...
Article Content: This article contains step-by-step instruction on how to suspend / restore a member using the Club Caddie Software. Kindly note that suspending a member does NOT halt billing. To discontinue billing, an expiration date must be set on ...
Article Contents: This article gives step-by-step instructions on how to download member invoices. Step-By-Step: Step 1: Select the CUSTOMERS module from the module navigation menu. The system will show a list of all the customers within the CUSTOMER ...
Article Contents: This article gives step-by-step instructions on how to assign a member class to a member. Step-By-Step: Step 1: Select the CUSTOMERS module from the module navigation menu. Here you will see a list of all the customers. Step 2: ...
Article Contents: This portion summarizes how to Reset Member Passwords online. Step-By-Step: Step 1: Click on the CUSTOMERS Header Tab. Step 2: Click on the Members button on the left side of the window to go to the member list, and then click on ...