--- title: "Register Settings: Loyalty Points - Customers With Specific Classes" description: Control which customers earn loyalty points by marking classes as loyalty eligible, including how sub-members without an eligible class earn through their primary member. --- [Skip to content](https://support.clubcaddie.com/register-settings-loyalty-points-customers-with-specific-classes#main-content) English Show submenu for translations [![CC fiserv. 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Enter your question and get step-by-step tips. - There are no suggestions because the search field is empty. 1. [Club Caddie](https://support.clubcaddie.com/?hsLang=en) 2. [Desktop: Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en) 3. [Register Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#register-settings) September 2, 2026 # Register Settings: Loyalty Points - Customers With Specific Classes ## Class based loyalty earning, including how sub-members earn through the primary member's class Learn how to control which customers earn loyalty points by marking specific customer classes as loyalty eligible. Step-by-Step: Step 1: Go to **Settings**, then open the **Class Management** section. ![Settings with the Class Management section open](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Dec-18-2025-03-42-09-4064-PM.png?width=670&name=image-png-Dec-18-2025-03-42-09-4064-PM.png) Step 2: Find the **Eligible for Loyalty** column. ![Class Management grid showing the Eligible for Loyalty column](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Dec-18-2025-03-42-40-1795-PM.png?width=670&name=image-png-Dec-18-2025-03-42-40-1795-PM.png) Step 3: Check the box (or toggle on) for each class that should earn loyalty points. Click **Action**, **Edit Class**. Leave the loyalty eligibility unchecked for any classes that should not earn loyalty points. ![Edit Class opened from the Action menu with loyalty eligibility checked](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Dec-18-2025-03-44-09-2807-PM.png?width=670&name=image-png-Dec-18-2025-03-44-09-2807-PM.png) Step 4: Click **Save** to apply your changes. ![Saving the class change](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Dec-18-2025-03-46-14-0362-PM.png?width=670&name=image-png-Dec-18-2025-03-46-14-0362-PM.png) Step 5: Test the behavior by ringing up a sale: customers with at least one eligible class should earn points based on your item loyalty rules. ![Ringing up a sale to confirm points are earned](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Dec-18-2025-03-54-26-9931-PM.png?width=670&name=image-png-Dec-18-2025-03-54-26-9931-PM.png) If a customer earns zero points unexpectedly, confirm they have at least one class marked as **Eligible for Loyalty** in Class Management. ##### **How sub-members earn points** A sub-member does not always carry a loyalty eligible class of their own. When that happens, the system checks the primary member on the account. If at least one of the primary member's classes is eligible for loyalty, the sub-member earns points on their purchase, and the points go onto the sub-member's own loyalty balance, not the primary member's. This only applies when your loyalty program is set to the specific classes method described in this article. If your club awards loyalty to all customers, every customer earns regardless of class, and this rule never comes into play. Example Scenario: Your club offers loyalty points only to "Members" and "League Players," but not to "Public Guests." You turn on **Eligible for Loyalty** for the Members and League Players classes and save. After that, a member buying an item with loyalty configured earns points automatically. A public guest buying the same item earns zero points, because they do not have any eligible class. ##### **Common Questions** **Why is a sub-member earning points when their own class isn't eligible?** Because at least one of their primary member's classes is. Sub-members inherit loyalty eligibility from the primary member on the account when their own classes do not qualify. The points still land on the sub-member's own balance. **A customer earned zero points on a sale. What should I check?** Open Class Management and confirm the customer has at least one class marked **Eligible for Loyalty**. 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