---
title: "Sales : Voiding a Transaction"
description: Club Caddie
---

[Skip to content](https://support.clubcaddie.com/sales-voiding-a-transaction#main-content)

English

Show submenu for translations

[![CC fiserv. (3)](https://support.clubcaddie.com/hs-fs/hubfs/CC%20%20fiserv.%20(3).png?width=200&height=89&name=CC%20%20fiserv.%20(3).png)](https://www.clubcaddie.com?hsLang=en)

- [Club Caddie University](https://clubcaddie-university.com/)
- [Webinar Training](https://info.clubcaddie.com/webinarseries?_gl=1*1b7azj6*_gcl_au*NTg3NjE2MDE0LjE3NTczNTEwMDE.*_ga*MTMwODY5ODg2NS4xNzU3MzUxMDAx*_ga_5DSQKC2H56*czE3NTgzMDAwNDAkbzE4JGcwJHQxNzU4MzAwMDQwJGo2MCRsMCRoMA..)
- [Knowledge Base](https://support.clubcaddie.com/)
- [Changelog](https://clubcaddie.com/changelog/)

Open main navigation

Close main navigation

- [Club Caddie University](https://clubcaddie-university.com/)
- [Webinar Training](https://info.clubcaddie.com/webinarseries?_gl=1*1b7azj6*_gcl_au*NTg3NjE2MDE0LjE3NTczNTEwMDE.*_ga*MTMwODY5ODg2NS4xNzU3MzUxMDAx*_ga_5DSQKC2H56*czE3NTgzMDAwNDAkbzE4JGcwJHQxNzU4MzAwMDQwJGo2MCRsMCRoMA..)
- [Knowledge Base](https://support.clubcaddie.com/)
- [Changelog](https://clubcaddie.com/changelog/)
- English
  
  Show submenu for translations

 Need help fast? Enter your question and get step-by-step tips.

- There are no suggestions because the search field is empty.

1. [Club Caddie](https://support.clubcaddie.com/?hsLang=en)
2. [Sales](https://support.clubcaddie.com/sales?hsLang=en)

September 2, 2025

# Sales : Voiding a Transaction

## Article Contents: This article contains step by step instructions on voiding an order.

**Step by Step**

**Step 1**: Navigate to the **SALES** module from the main navigation menu. This will open the **Recent Orders** window.

![](https://support.clubcaddie.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Feb-19-2025-01-47-41-5292-AM.png?width=688&height=363&name=image-png-Feb-19-2025-01-47-41-5292-AM.png)

**Step 2:** Click on the Action button, located on the right side of the Recent Orders window. This will display a set of options, including  **Receipt**,  **Refund, Void,**  **Add Tip**,  **Re-Open**, and  **Clone**.

   ![](https://support.clubcaddie.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Feb-19-2025-01-48-37-4128-AM.png?width=688&height=363&name=image-png-Feb-19-2025-01-48-37-4128-AM.png)

  

   **Step 3:** Select the " **Void**" option. This will open a pop-up window with an alert message and a prompt to add a void note.

![](https://support.clubcaddie.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Feb-19-2025-01-49-20-5311-AM.png?width=688&height=363&name=image-png-Feb-19-2025-01-49-20-5311-AM.png)

  

**Step 4:**  If you wish to void the order, provide a reason in the given text field and click the " **Yes, Void this order**" button. If you decide not to void the order, click the " **No, Do not void**" button.

   ![](https://support.clubcaddie.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-png-Feb-19-2025-01-49-59-5000-AM.png?width=688&height=364&name=image-png-Feb-19-2025-01-49-59-5000-AM.png)

Note: If you receive an error message regarding being outside of the void window, please contact your manager. However, with proper permission, you are able to adjust the void window time frame by navigating to settings -\> register settings -\> void window. 

For step by step instructions on how to adjust the void window, please [click here](https://43947156.hs-sites.com/settings-5-1739929270265?hsLang=en).

 

- [Browser](https://support.clubcaddie.com/browser?hsLang=en#main-content)

    - [Tee Sheet](https://support.clubcaddie.com/browser?hsLang=en#tee-sheet)
    - [Register](https://support.clubcaddie.com/browser?hsLang=en#register)
    - [Hardware](https://support.clubcaddie.com/browser?hsLang=en#hardware)
    - [Vouchers](https://support.clubcaddie.com/browser?hsLang=en#vouchers)
    - [Settings](https://support.clubcaddie.com/browser?hsLang=en#settings)
    - [Sales](https://support.clubcaddie.com/browser?hsLang=en#sales)
    - [Members](https://support.clubcaddie.com/browser?hsLang=en#members)
    - [Events](https://support.clubcaddie.com/browser?hsLang=en#events)
- [Troubleshooting](https://support.clubcaddie.com/troubleshooting?hsLang=en)
- [Desktop: Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#main-content)

    - [Venue Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#venue-center)
    - [Inventory Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#inventory-center)
    - [Manage Roles](https://support.clubcaddie.com/desktop-settings?hsLang=en#manage-roles)
    - [Rack Rate Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#rack-rate-management)
    - [Membership Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#membership-settings)
    - [Day End Closing](https://support.clubcaddie.com/desktop-settings?hsLang=en#day-end-closing)
    - [Course User Info](https://support.clubcaddie.com/desktop-settings?hsLang=en#course-user-info)
    - [Clover](https://support.clubcaddie.com/desktop-settings?hsLang=en#clover)
    - [Class Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#class-management)
    - [POSLink](https://support.clubcaddie.com/desktop-settings?hsLang=en#poslink)
    - [Mobile App Builder](https://support.clubcaddie.com/desktop-settings?hsLang=en#mobile-app-builder)
    - [Class Rate Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#class-rate-management)
    - [3P Integrations](https://support.clubcaddie.com/desktop-settings?hsLang=en#3p-integrations)
    - [Punch Card Type Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#punch-card-type-center)
    - [Tee Sheet Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#tee-sheet-settings)
    - [Card Connect](https://support.clubcaddie.com/desktop-settings?hsLang=en#card-connect)
    - [Floor Plan](https://support.clubcaddie.com/desktop-settings?hsLang=en#floor-plan)
    - [General Course Info](https://support.clubcaddie.com/desktop-settings?hsLang=en#general-course-info)
    - [Tax Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#tax-management)
    - [Terminal Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#terminal-management)
    - [Register Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#register-settings)
    - [Payroll Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#payroll-center)
    - [I-Frames](https://support.clubcaddie.com/desktop-settings?hsLang=en#i-frames)
    - [Event Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#event-settings)
- [General](https://support.clubcaddie.com/general?hsLang=en)
- [Reports](https://support.clubcaddie.com/reports?hsLang=en)
- [Support](https://support.clubcaddie.com/support?hsLang=en#main-content)

    - [Chat AI](https://support.clubcaddie.com/support?hsLang=en#chat-ai)
- [Register](https://support.clubcaddie.com/register?hsLang=en#main-content)

    - [Holding Accounts](https://support.clubcaddie.com/register?hsLang=en#holding-accounts)
    - [Tools](https://support.clubcaddie.com/register?hsLang=en#tools)
    - [Payments](https://support.clubcaddie.com/register?hsLang=en#payments)
    - [Tab Management](https://support.clubcaddie.com/register?hsLang=en#tab-management)
- [Tee Sheet](https://support.clubcaddie.com/tee-sheet?hsLang=en#main-content)

    - [Tee Sheet Settings](https://support.clubcaddie.com/tee-sheet?hsLang=en#tee-sheet-settings)
- [Starter Sheet](https://support.clubcaddie.com/starter-sheet?hsLang=en)
- [Activities](https://support.clubcaddie.com/activities?hsLang=en#main-content)

    - [Activity Center](https://support.clubcaddie.com/activities?hsLang=en#activity-center)
- [Events](https://support.clubcaddie.com/events?hsLang=en#main-content)

    - [General](https://support.clubcaddie.com/events?hsLang=en#general)
    - [Activity Outing Manager](https://support.clubcaddie.com/events?hsLang=en#activity-outing-manager)
    - [Golf League Manager](https://support.clubcaddie.com/events?hsLang=en#golf-league-manager)
    - [Online Events](https://support.clubcaddie.com/events?hsLang=en#online-events)
    - [Banquet Manager](https://support.clubcaddie.com/events?hsLang=en#banquet-manager)
    - [Golf Outing Manager](https://support.clubcaddie.com/events?hsLang=en#golf-outing-manager)
- [On Demand](https://support.clubcaddie.com/on-demand?hsLang=en)
- [Customers](https://support.clubcaddie.com/customers?hsLang=en#main-content)

    - [Message Center](https://support.clubcaddie.com/customers?hsLang=en#message-center)
    - [CRM](https://support.clubcaddie.com/customers?hsLang=en#crm)
    - [Bulletin Board](https://support.clubcaddie.com/customers?hsLang=en#bulletin-board)
- [Members](https://support.clubcaddie.com/members?hsLang=en#main-content)

    - [Membership Portal](https://support.clubcaddie.com/members?hsLang=en#membership-portal)
- [Vouchers](https://support.clubcaddie.com/vouchers?hsLang=en#main-content)

    - [Credit Books](https://support.clubcaddie.com/vouchers?hsLang=en#credit-books)
    - [Punch Cards](https://support.clubcaddie.com/vouchers?hsLang=en#punch-cards)
    - [Holding Account](https://support.clubcaddie.com/vouchers?hsLang=en#holding-account)
- [Sales](https://support.clubcaddie.com/sales?hsLang=en)
- [Quickbooks](https://support.clubcaddie.com/quickbooks?hsLang=en#main-content)

    - [Quickbooks Desktop](https://support.clubcaddie.com/quickbooks?hsLang=en#quickbooks-desktop)
    - [Quickbooks Online](https://support.clubcaddie.com/quickbooks?hsLang=en#quickbooks-online)
    - [General](https://support.clubcaddie.com/quickbooks?hsLang=en#general)
- [Hardware](https://support.clubcaddie.com/hardware?hsLang=en#main-content)

    - [First American / First Pay](https://support.clubcaddie.com/hardware?hsLang=en#first-american-first-pay)
    - [Card Connect](https://support.clubcaddie.com/hardware?hsLang=en#card-connect)
    - [Sound Payments / POSLink](https://support.clubcaddie.com/hardware?hsLang=en#sound-payments-poslink)
    - [Printer](https://support.clubcaddie.com/hardware?hsLang=en#printer)
    - [Clover Connect](https://support.clubcaddie.com/hardware?hsLang=en#clover-connect)
    - [Clover Go](https://support.clubcaddie.com/hardware?hsLang=en#clover-go)
- [Food and Beverage App](https://support.clubcaddie.com/food-and-beverage-app?hsLang=en#main-content)

    - [Key Features and Procedures](https://support.clubcaddie.com/food-and-beverage-app?hsLang=en#key-features-and-procedures)
- [Mobile App](https://support.clubcaddie.com/mobile-app?hsLang=en)
- [Email Marketing](https://support.clubcaddie.com/email-marketing?hsLang=en)
- [KDS (Kitchen Display System)](https://support.clubcaddie.com/kds-kitchen-display-system?hsLang=en)
- [Video Training](https://support.clubcaddie.com/video-training?hsLang=en#main-content)

    - [Membership & Passes](https://support.clubcaddie.com/video-training?hsLang=en#membership-passes)
    - [Class Management](https://support.clubcaddie.com/video-training?hsLang=en#class-management)
    - [I-Frames](https://support.clubcaddie.com/video-training?hsLang=en#i-frames)
    - [Accounting](https://support.clubcaddie.com/video-training?hsLang=en#accounting)
- [Club Caddie Managed Marketing](https://support.clubcaddie.com/club-caddie-managed-marketing?hsLang=en#main-content)

    - [SMS](https://support.clubcaddie.com/club-caddie-managed-marketing?hsLang=en#sms)
    - [Email Marketing](https://support.clubcaddie.com/club-caddie-managed-marketing?hsLang=en#email-marketing)
- [Uncategorized](https://support.clubcaddie.com/uncategorized?hsLang=en)
- [MCO](https://support.clubcaddie.com/mco?hsLang=en#main-content)

    - [Inventory](https://support.clubcaddie.com/mco?hsLang=en#inventory)

[![club\_caddie\_logo\_tech\_grid\_website](https://support.clubcaddie.com/hs-fs/hubfs/club_caddie_logo_tech_grid_website.jpg?width=200&height=103&name=club_caddie_logo_tech_grid_website.jpg "club_caddie_logo_tech_grid_website")](https://www.clubcaddie.com?hsLang=en)

<https://clubcaddie.com/?hsLang=en>

Award Winning, All-In-One,

Golf Facility Management Software.

 

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2025, Club Caddie