Settings : Terminal Receipt Settings

Overview

Terminal Receipt Settings control which receipt copies print automatically when a sale is completed: the merchant copy, the customer copy, or both. They also control whether each one prints in full or in a shortened form. The settings live in Terminal Management and are set per location, so every terminal sharing a location shares the same receipt defaults. Printing only the copies you need can save paper and printing costs.

Choose which merchant and customer receipt copies print for a location in the Desktop POS.

Set receipt printing for a location

1. Click the gear icon, then click Terminal Management in the left menu.
   
2. Click MANAGE Location at the top of the page. The MANAGE LOCATION window lists your locations.
3. On the row of the location, click Edit. The row turns into dropdowns. Set the receipt options:
   • Merchant Receipt Print Behavior controls when the merchant copy prints:
   • Print prints on every payment type, including cash.
   • Print Only On Tippable Payments prints only on tippable payments (listed below). Cash never gets a merchant copy.
   • Do Not Print prints no merchant copy.
   • Merchant Receipt Type: choose Full Receipt or Compact Receipt. The compact receipt leaves out the item lines and keeps the totals and payment details.
   • Customer Receipt Print Behavior: choose Print or Do Not Print.
   • Customer Receipt Type: choose the receipt type for the customer copy.
   
   
4. Click Save. Click Cancel to leave the row as it was.

These settings apply to the location. If a change has not taken effect at a register, log out on that terminal using the red power icon in the top right, then log back in.

Tippable does not mean card only. Card payments of every kind count, and so do membership charges, credit vouchers, custom tenders, tee booking payments, event payments, and split payments across multiple tenders. Cash does not count as tippable.

Common Questions

How do we keep the merchant copy off cash sales?

Set Merchant Receipt Print Behavior to Print Only On Tippable Payments. That keeps the merchant copy on cards and the other tippable payments listed above, and stops it on cash sales. Click Save, then log out and back in on the affected terminals.

Do the merchant options apply to the customer receipt?

No. Customer Receipt Print Behavior offers Print or Do Not Print only.

Can we skip a receipt on a single sale without changing the default?

On the payment screen, uncheck the merchant or customer receipt box before completing the payment. That suppresses printing for that transaction only and leaves the location default alone.

Do these settings apply to one terminal or to the whole location?

Receipt printing is set per location, not per workstation. Every terminal assigned to that location shares the same receipt defaults. To give a terminal different behavior, it has to belong to a different location.

Which merchant receipt options does Desktop offer?

Desktop offers Print, Print Only On Tippable Payments and Do Not Print. The Browser version offers Print and Do Not Print.

Does the merchant copy list every payment on the order?

It lists the payments that completed the sale: sale, resale, and charge transactions. Voids and standalone tip adjustments are not included.

How do I make a change take effect at the register?

Log out on that terminal using the red power icon in the top right, then log back in.