--- title: "Tee Sheet: Tee Time Holds — Preventing Double-Bookings Across Every Booking Channel" description: How Tee Time Holds temporarily locks a tee time while a golfer completes their booking, how held slots look on the tee sheet, and how to enable and configure the feature per course. --- [Skip to content](https://support.clubcaddie.com/tee-sheet-tee-time-holds-preventing-double-bookings-across-every-booking-channel#main-content) English Show submenu for translations [![CC fiserv. 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Enter your question and get step-by-step tips. - There are no suggestions because the search field is empty. 1. [Club Caddie](https://support.clubcaddie.com/?hsLang=en) 2. [Tee Sheet](https://support.clubcaddie.com/tee-sheet?hsLang=en) August 11, 2026 # Tee Sheet: Tee Time Holds — Preventing Double-Bookings Across Every Booking Channel ## Hold a tee time for five minutes while a golfer finishes booking it ##### **Overview** When two golfers click the same tee time at the same moment — from your booking website, the mobile app, a group reservation, or the front desk — Club Caddie holds that slot for whoever is actively booking it. Nobody else can take the slot until that person finishes or walks away. The hold lasts **5 minutes**, then releases on its own. Tee Time Holds works across **Desktop POS**, **Browser POS**, the **mobile app**, and your **booking website**. Lottery requests are the one exception — they never create holds. ##### **What a Held Slot Looks Like** **On the tee sheet,** a held slot shows a gray bar across the row reading **Hold** with an hourglass and a live countdown — for example, **Hold ⌛ 04:48**. It clears the moment the other person finishes or abandons. **A held slot is not a booking.** Don't treat it as one and don't book over it — it will clear on its own. **In the booking window,** the staff member who clicked the slot sees an orange banner counting down their own hold: ![Hold countdown banner in the tee sheet booking window (staff side)](https://support.clubcaddie.com/hs-fs/hubfs/kb-pipeline-images/tee-time-holds-04--2026.07.30.png?width=670&name=tee-time-holds-04--2026.07.30.png) **On your booking website,** the golfer sees a red countdown and an **Abandon Booking** button: ![Hold countdown message in the online booking portal](https://support.clubcaddie.com/hs-fs/hubfs/kb-pipeline-images/tee-time-holds-02--5.6.png?width=670&name=tee-time-holds-02--5.6.png) ##### **When a Hold Releases** A hold ends as soon as the person booking does any of these — no action needed from your team: - Clicks **Abandon Booking** - Uses the browser **back** button, **reloads**, or **closes** the tab or browser - Has a **group reservation request declined** - Runs out the **5-minute** timer ##### **Step 1: Turn On Tee Time Holds** Go to **Settings → Tee Sheet Settings**, open the **Course TeeSheet Setting** tab, select your course, and check **Enable Tee Time Holds**. **This is a per-course setting.** If you run 27, 36, or 54 holes, repeat it for every course — turning it on at one course does not carry to the others. ![Enable Tee Time Holds checkbox and Maximum Holds per user field on the Course TeeSheet Setting tab](https://support.clubcaddie.com/hs-fs/hubfs/kb-pipeline-images/tee-time-holds-03--5.6.png?width=670&name=tee-time-holds-03--5.6.png) ##### **Step 2: Set Maximum Holds per User** **Maximum Holds per user at a time** caps how many slots one person can hold at once — this is what stops a golfer opening five tabs and sitting on five tee times. - Accepts **1 to 10**. Not a required field. - **Leave it blank and the system uses 4.** Blank does **not** mean unlimited. - Most courses start at **1** and raise it only if they have a reason to. Holds are counted per person across sessions — different browsers for a golfer, different terminals for a staff member. At the limit, they see a message and can't start another hold until one clears. ##### **What to Tell Your Team** Front desk, register, and starter sheet staff need three things: - A **gray Hold bar is someone mid-booking**, not an error and not a booking. It clears itself. - **Holds apply when editing a booking too.** Moving a tee time into a slot someone else is holding is blocked — wait, or pick another time. This covers tee sheet edits, **My Tee Times**, **Multiplayer Booking**, and **Group Reservation** changes. - If a golfer says they can't book a slot that looks open, ask whether they have **another tab or app session** still holding it. ##### **Common Questions** **Does it work on the mobile app?** Yes.  **What if someone's session dies mid-booking?** The **5-minute** timer still runs, so the slot frees itself within five minutes of the original click. **Will it turn on automatically when we upgrade?** No — check **Enable Tee Time Holds** yourself on the **Course TeeSheet Setting** tab, for every course. **Do lottery requests create holds?** No. Lottery requests are exempt, and holds elsewhere don't interfere with them. **Can we turn holds off during a busy day?** Yes. 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