---
title: "Customers : How to Redeem Loyalty"
description: loyalty, customers
---

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1. [Club Caddie](https://support.clubcaddie.com/?hsLang=en)
2. [Customers](https://support.clubcaddie.com/customers?hsLang=en)

April 28, 2026

# Customers : How to Redeem Loyalty

## This article contains step-by-step instructions on how to see customer/member loyalty histories and how to make payments through loyalty.

### Step By Step:

**A. How to see Customer/Member Loyalty history**

**Step 1:** Select the **CUSTOMERS** module from the module navigation menu. Select the  **Customers** or **Members** tab from the left-hand menu.

![](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Sep-26-2025-03-47-06-1215-PM.png?width=670&height=330&name=image-png-Sep-26-2025-03-47-06-1215-PM.png)

 

**Step 2:** The **Customers** and **Members** tabs have the same procedures to see their loyalty history. In the **Customers**/ **Members** window, click **View/Edit** of a customer or member. 

![](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Sep-26-2025-03-48-27-0122-PM.png?width=670&height=414&name=image-png-Sep-26-2025-03-48-27-0122-PM.png) 

**Step 3:** The system will generate a  **CUSTOMER PROFILE** window. Select the  **Loyalty History** tab. Under this tab, you can see  **Order Id**,  **Description**,  **Loyalty Points**,  **Balance**, and  **Date**. If you want to export the data, click  **Export**.

![](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Sep-26-2025-03-49-13-7219-PM.png?width=670&height=414&name=image-png-Sep-26-2025-03-49-13-7219-PM.png) 

You will also be able to see the balance for the customer on the receipt after making a payment in the register with Loyalty Points.

![](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Apr-28-2026-02-15-29-5549-PM.png?width=202&height=426&name=image-png-Apr-28-2026-02-15-29-5549-PM.png)

**B. How to make payment through Loyalty.**

**Note:** Before making payments through loyalty points, make sure that the customer has loyalty points available. Loyalty payment can only be chosen if the order is placed for a customer or member. An order cannot be paid through loyalty if the customer or profile has not been created. 

**Step 1:** Select the  **REGISTER** module from the module navigation menu.  

![](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Sep-26-2025-03-49-55-1418-PM.png?width=670&height=312&name=image-png-Sep-26-2025-03-49-55-1418-PM.png) 

**Step 2:** On the left side of the screen will be the inventory window. Select items from the Inventory and the items will be added to the right side of the window. In the line item of the item, the number of loyalty points needed to purchase that item is shown.

 

 ![](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Sep-26-2025-04-08-21-0039-PM.png?width=670&height=324&name=image-png-Sep-26-2025-04-08-21-0039-PM.png)

**Step 3:** Click **Pay** to make a payment. The system will open a new **Payment Mode** window. Select **Loyalty** and click **Ok**.

![](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Sep-26-2025-04-11-50-9408-PM.png?width=670&height=623&name=image-png-Sep-26-2025-04-11-50-9408-PM.png)

**Step 4:** Once payment has been made with Loyalty Points, you will be able to see the balance of Loyalty Points for that customer on their receipt.

![](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Apr-28-2026-02-17-05-7169-PM.png?width=393&height=828&name=image-png-Apr-28-2026-02-17-05-7169-PM.png)

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