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F&B App : Quick Troubleshooting Tips

Article Contents: Learn fast fixes for common front-of-house issues in the F&B app, including firing items, verifying kitchen sends, and handing off the iPad.

Step-by-Step:

Steps 1-4 are regarding issues with sending orders

Step 1: If items won’t send to the kitchen, check for required modifiers. Look for a red asterisk (*) next to modifier group names and an incomplete/red outline indicator on the item in the order list—you cannot fire the item until required modifiers are selected.

Step 2: To fix required modifiers, tap the item in the order list, review modifier groups on the left, and complete any group marked with a red asterisk (*) (for example, meat temperature or side). Once complete, the item is no longer marked as incomplete and can be fired.



Step 3: If you tapped Fire but the kitchen didn’t receive the order, confirm what was actually sent. Check the items on the right side—if an item has no fire icon/indicator, it was not sent.



Step 4: To send items that weren’t fired, tap the Fire button (bottom right) and select Send All Items (or the appropriate firing option). Confirm the fire icon appears next to the items you intended to send.




Steps 5-7 are in regards to shift changes

Step 5: If another employee needs the iPad, hand off correctly. Finish what you’re doing (your work auto-saves), then tap Done (bottom right) to return to the PIN lock screen.

Step 6: Have the next employee enter their PIN. Their tabs and tables will display in their assigned employee color so orders and payments stay tied to the correct person.

Step 7: Use employee color to stay organized. Your open tabs are highlighted in your employee color, and your tables outline in your employee color on the floor plan—scan by color to quickly find what you’re working on.



Example Scenario:
During a rush, a server can’t fire a burger and keeps tapping Fire with no luck. They tap the item, see a required modifier group with a red asterisk, select the meat temperature, and then fire the order successfully. Later, the kitchen says they never received a salad, so the server checks the ticket and notices there’s no fire icon next to it, then taps Fire and sends the unfired item. At shift change, the server taps Done so the next employee can sign in and keep tabs properly assigned.