---
title: "Hardware : Ordering Credit Card Processing Equipment"
description: "How to order How to Order Credit Card Processing Hardware\nApplies to: Clover devices, lane devices, and other payment terminals"
---

[Skip to content](https://support.clubcaddie.com/how-to-order-credit-card-processing-hardware#main-content)

English

Show submenu for translations

[![CC fiserv. (3)](https://support.clubcaddie.com/hs-fs/hubfs/CC%20%20fiserv.%20(3).png?width=200&height=89&name=CC%20%20fiserv.%20(3).png)](https://www.clubcaddie.com?hsLang=en)

- [Club Caddie University](https://clubcaddie-university.com/)
- [Webinar Training](https://info.clubcaddie.com/webinarseries?_gl=1*1b7azj6*_gcl_au*NTg3NjE2MDE0LjE3NTczNTEwMDE.*_ga*MTMwODY5ODg2NS4xNzU3MzUxMDAx*_ga_5DSQKC2H56*czE3NTgzMDAwNDAkbzE4JGcwJHQxNzU4MzAwMDQwJGo2MCRsMCRoMA..)
- [Knowledge Base](https://support.clubcaddie.com/)
- [Changelog](https://clubcaddie.com/changelog/)

Open main navigation

Close main navigation

- [Club Caddie University](https://clubcaddie-university.com/)
- [Webinar Training](https://info.clubcaddie.com/webinarseries?_gl=1*1b7azj6*_gcl_au*NTg3NjE2MDE0LjE3NTczNTEwMDE.*_ga*MTMwODY5ODg2NS4xNzU3MzUxMDAx*_ga_5DSQKC2H56*czE3NTgzMDAwNDAkbzE4JGcwJHQxNzU4MzAwMDQwJGo2MCRsMCRoMA..)
- [Knowledge Base](https://support.clubcaddie.com/)
- [Changelog](https://clubcaddie.com/changelog/)
- English
  
  Show submenu for translations

 Need help fast? Enter your question and get step-by-step tips.

- There are no suggestions because the search field is empty.

1. [Club Caddie](https://support.clubcaddie.com/?hsLang=en)
2. [Hardware](https://support.clubcaddie.com/hardware?hsLang=en)
3. [Card Connect](https://support.clubcaddie.com/hardware?hsLang=en#card-connect)

March 20, 2026

# Hardware : Ordering Credit Card Processing Equipment

## If your facility needs new credit card processing equipment, whether that’s a Clover terminal, a lane device for your pro shop counter, or a replacement for something that’s seen better days, you can order directly through your CoPilot CardConnect account. No email required.

### **Before You Order**

All hardware options appear in CoPilot **regardless of your MID** setup — but **not every device works with every MID**. Ordering the wrong device under the wrong MID will cause provisioning issues, and the Club Caddie integration won't work.

Use this table before you select a device:

| Hardware | Order Under |
| --- | --- |
| Clover Flex, Clover Mini | Clover MID |
| Ingenico, Clover Compact, Clover Go | CardConnect MID |

**Not sure which MID you're on?** Reach out to your Club Caddie support team before placing the order.

### **How to Place a Hardware Order**

The ordering process takes place in your CoPilot CardConnect account. Here’s how to get it done.

**Step 1:** Log in to your CoPilot CardConnect account at [copilot.cardconnect.com](http://copilot.cardconnect.com/)

![](https://support.clubcaddie.com/hs-fs/hubfs/image-png-Feb-11-2026-10-03-04-4113-PM.png?width=670&height=327&name=image-png-Feb-11-2026-10-03-04-4113-PM.png)

**Step 2:** Locate your facility name within the account.

![](https://support.clubcaddie.com/hs-fs/hubfs/undefined-Feb-11-2026-09-56-53-2097-PM.png?width=670&height=323&name=undefined-Feb-11-2026-09-56-53-2097-PM.png)

**Step 3:** Select Orders to view your past hardware purchases. This is a good place to check what you’ve ordered before or to confirm the status of a previous order.

**Step 4:** Select Devices. This will take you to the CardConnect-endorsed equipment page, where you’ll see the available hardware options.

![](https://support.clubcaddie.com/hs-fs/hubfs/undefined-Feb-11-2026-09-56-53-6655-PM.png?width=670&height=322&name=undefined-Feb-11-2026-09-56-53-6655-PM.png)

**Step 5:** Choose the device(s) you need and add them to your order.

![](https://support.clubcaddie.com/hs-fs/hubfs/undefined-Feb-11-2026-09-56-52-7585-PM.png?width=670&height=297&name=undefined-Feb-11-2026-09-56-52-7585-PM.png)

Once you’ve selected your hardware, a **New Order** pop-up window will appear. Fill in the following:

**(A)** Quantity information — how many of each device you need

![](https://support.clubcaddie.com/hs-fs/hubfs/undefined-Feb-11-2026-09-56-52-3232-PM.png?width=625&height=504&name=undefined-Feb-11-2026-09-56-52-3232-PM.png)

**(B)** Payment information — the card or account you’d like to use

**(C)** Billing details — who the charge should be billed to

**(D)** Shipping information — where the hardware should be delivered

**Step 6:** Select **Save Order** to save your order.

| **IMPORTANT:** After saving, a **Submit All New Orders** option will appear at the top of the page. You must select this to process the order. If you skip this step, the order will sit in the queue and won’t move forward. Don’t miss it! |
| --- |

![](https://support.clubcaddie.com/hs-fs/hubfs/undefined-Feb-11-2026-09-56-54-0711-PM.png?width=670&height=306&name=undefined-Feb-11-2026-09-56-54-0711-PM.png)

### **Alternate Method: Order via Email**

If you run into any issues with the CoPilot portal or prefer to place your order over email, you can still reach out to Fiserv directly at **newccequipment@fiserv.com**. Send them what you need, and they’ll walk you through options, pricing, and estimated delivery timelines. This may take longer and response time varies. 

When reaching out by email, it helps to have a few things ready:

| **What to Provide** | **Details** |
| --- | --- |
| **Merchant ID (MID)** | This ties everything back to your account. You can find your MID information Settings → 3P integration → Card Connect → Main Account→ Merchant ID |
| **What You’re Ordering** | Be specific. For example: “We need one Clover Mini for our pro shop register” or “We need a replacement lane device for our restaurant POS.” |
| **Facility Name & Contact** | So they know where to ship the equipment and who to follow up with. |

##### **Once Your Equipment Arrives**

After your new hardware shows up, you may need help getting it connected and configured. That’s where Fiserv’s technical support team comes in.

| **Technical Support (Setup & Troubleshooting)** **Phone:** 877-828-0720 When prompted, say **“CardPointe Support”** to reach the right team. **Hours:** Monday – Sunday, 8:30 a.m. – 9:00 p.m. ET |
| --- |

| **TIP:** Have your Merchant ID (MID) handy before you call — they’ll need it to pull up your account. You can find your MID information Settings → 3P integration → Card Connect → Main Account→ Merchant ID |
| --- |

### **Other Helpful Contacts & Resources**

Beyond ordering equipment, there are a few other Fiserv resources worth knowing about.

##### **Merchant Support (Account & Billing Questions)**

If you run into questions about your account, banking changes, or statements, Fiserv’s merchant support team is available around the clock.

| **Merchant Support** **Phone:** 877-828-0720 **Hours:** 24/7/365 |
| --- |

##### **System Status Page**

You can check the real-time status of payment systems — including CardPointe, CoPilot, funding delays, and scheduled maintenance — at **status.cardconnect.com**. It’s worth bookmarking this page and subscribing to updates (upper right corner) so you’re never caught off guard by an outage.

##### **PCI Compliance Help**

If you need assistance completing your PCI requirements, you can log in to the PCI manager portal or contact the PCI support team directly.

| **PCI Support** **Portal:** cardpointe.managepci.com/safemaker/login/portal **Email:** ccsupport@securetrust.com **Phone:** 877-257-0239 |
| --- |

And that covers it. If you’re not sure where to start or what equipment is right for your setup, your Club Caddie support team can always help point you in the right direction.

- [Browser](https://support.clubcaddie.com/browser?hsLang=en#main-content)

    - [Tee Sheet](https://support.clubcaddie.com/browser?hsLang=en#tee-sheet)
    - [Register](https://support.clubcaddie.com/browser?hsLang=en#register)
    - [Hardware](https://support.clubcaddie.com/browser?hsLang=en#hardware)
    - [Vouchers](https://support.clubcaddie.com/browser?hsLang=en#vouchers)
    - [Settings](https://support.clubcaddie.com/browser?hsLang=en#settings)
    - [Sales](https://support.clubcaddie.com/browser?hsLang=en#sales)
    - [Members](https://support.clubcaddie.com/browser?hsLang=en#members)
    - [Events](https://support.clubcaddie.com/browser?hsLang=en#events)
- [Troubleshooting](https://support.clubcaddie.com/troubleshooting?hsLang=en)
- [Desktop: Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#main-content)

    - [Venue Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#venue-center)
    - [Inventory Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#inventory-center)
    - [Manage Roles](https://support.clubcaddie.com/desktop-settings?hsLang=en#manage-roles)
    - [Rack Rate Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#rack-rate-management)
    - [Membership Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#membership-settings)
    - [Day End Closing](https://support.clubcaddie.com/desktop-settings?hsLang=en#day-end-closing)
    - [Course User Info](https://support.clubcaddie.com/desktop-settings?hsLang=en#course-user-info)
    - [Clover](https://support.clubcaddie.com/desktop-settings?hsLang=en#clover)
    - [Class Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#class-management)
    - [POSLink](https://support.clubcaddie.com/desktop-settings?hsLang=en#poslink)
    - [Mobile App Builder](https://support.clubcaddie.com/desktop-settings?hsLang=en#mobile-app-builder)
    - [Class Rate Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#class-rate-management)
    - [3P Integrations](https://support.clubcaddie.com/desktop-settings?hsLang=en#3p-integrations)
    - [Punch Card Type Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#punch-card-type-center)
    - [Tee Sheet Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#tee-sheet-settings)
    - [Card Connect](https://support.clubcaddie.com/desktop-settings?hsLang=en#card-connect)
    - [Floor Plan](https://support.clubcaddie.com/desktop-settings?hsLang=en#floor-plan)
    - [General Course Info](https://support.clubcaddie.com/desktop-settings?hsLang=en#general-course-info)
    - [Tax Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#tax-management)
    - [Terminal Management](https://support.clubcaddie.com/desktop-settings?hsLang=en#terminal-management)
    - [Register Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#register-settings)
    - [Payroll Center](https://support.clubcaddie.com/desktop-settings?hsLang=en#payroll-center)
    - [I-Frames](https://support.clubcaddie.com/desktop-settings?hsLang=en#i-frames)
    - [Event Settings](https://support.clubcaddie.com/desktop-settings?hsLang=en#event-settings)
- [General](https://support.clubcaddie.com/general?hsLang=en)
- [Reports](https://support.clubcaddie.com/reports?hsLang=en)
- [Support](https://support.clubcaddie.com/support?hsLang=en#main-content)

    - [Chat AI](https://support.clubcaddie.com/support?hsLang=en#chat-ai)
- [Register](https://support.clubcaddie.com/register?hsLang=en#main-content)

    - [Holding Accounts](https://support.clubcaddie.com/register?hsLang=en#holding-accounts)
    - [Tools](https://support.clubcaddie.com/register?hsLang=en#tools)
    - [Payments](https://support.clubcaddie.com/register?hsLang=en#payments)
    - [Tab Management](https://support.clubcaddie.com/register?hsLang=en#tab-management)
- [Tee Sheet](https://support.clubcaddie.com/tee-sheet?hsLang=en#main-content)

    - [Tee Sheet Settings](https://support.clubcaddie.com/tee-sheet?hsLang=en#tee-sheet-settings)
- [Starter Sheet](https://support.clubcaddie.com/starter-sheet?hsLang=en)
- [Activities](https://support.clubcaddie.com/activities?hsLang=en#main-content)

    - [Activity Center](https://support.clubcaddie.com/activities?hsLang=en#activity-center)
- [Events](https://support.clubcaddie.com/events?hsLang=en#main-content)

    - [General](https://support.clubcaddie.com/events?hsLang=en#general)
    - [Activity Outing Manager](https://support.clubcaddie.com/events?hsLang=en#activity-outing-manager)
    - [Golf League Manager](https://support.clubcaddie.com/events?hsLang=en#golf-league-manager)
    - [Online Events](https://support.clubcaddie.com/events?hsLang=en#online-events)
    - [Banquet Manager](https://support.clubcaddie.com/events?hsLang=en#banquet-manager)
    - [Golf Outing Manager](https://support.clubcaddie.com/events?hsLang=en#golf-outing-manager)
- [On Demand](https://support.clubcaddie.com/on-demand?hsLang=en)
- [Customers](https://support.clubcaddie.com/customers?hsLang=en#main-content)

    - [Message Center](https://support.clubcaddie.com/customers?hsLang=en#message-center)
    - [CRM](https://support.clubcaddie.com/customers?hsLang=en#crm)
    - [Bulletin Board](https://support.clubcaddie.com/customers?hsLang=en#bulletin-board)
- [Members](https://support.clubcaddie.com/members?hsLang=en#main-content)

    - [Membership Portal](https://support.clubcaddie.com/members?hsLang=en#membership-portal)
- [Vouchers](https://support.clubcaddie.com/vouchers?hsLang=en#main-content)

    - [Credit Books](https://support.clubcaddie.com/vouchers?hsLang=en#credit-books)
    - [Punch Cards](https://support.clubcaddie.com/vouchers?hsLang=en#punch-cards)
    - [Holding Account](https://support.clubcaddie.com/vouchers?hsLang=en#holding-account)
- [Sales](https://support.clubcaddie.com/sales?hsLang=en)
- [Quickbooks](https://support.clubcaddie.com/quickbooks?hsLang=en#main-content)

    - [Quickbooks Desktop](https://support.clubcaddie.com/quickbooks?hsLang=en#quickbooks-desktop)
    - [Quickbooks Online](https://support.clubcaddie.com/quickbooks?hsLang=en#quickbooks-online)
    - [General](https://support.clubcaddie.com/quickbooks?hsLang=en#general)
- [Hardware](https://support.clubcaddie.com/hardware?hsLang=en#main-content)

    - [First American / First Pay](https://support.clubcaddie.com/hardware?hsLang=en#first-american-first-pay)
    - [Card Connect](https://support.clubcaddie.com/hardware?hsLang=en#card-connect)
    - [Sound Payments / POSLink](https://support.clubcaddie.com/hardware?hsLang=en#sound-payments-poslink)
    - [Printer](https://support.clubcaddie.com/hardware?hsLang=en#printer)
    - [Clover Connect](https://support.clubcaddie.com/hardware?hsLang=en#clover-connect)
    - [Clover Go](https://support.clubcaddie.com/hardware?hsLang=en#clover-go)
- [Food and Beverage App](https://support.clubcaddie.com/food-and-beverage-app?hsLang=en#main-content)

    - [Key Features and Procedures](https://support.clubcaddie.com/food-and-beverage-app?hsLang=en#key-features-and-procedures)
- [Mobile App](https://support.clubcaddie.com/mobile-app?hsLang=en)
- [Email Marketing](https://support.clubcaddie.com/email-marketing?hsLang=en)
- [KDS (Kitchen Display System)](https://support.clubcaddie.com/kds-kitchen-display-system?hsLang=en)
- [Video Training](https://support.clubcaddie.com/video-training?hsLang=en#main-content)

    - [Membership & Passes](https://support.clubcaddie.com/video-training?hsLang=en#membership-passes)
    - [Class Management](https://support.clubcaddie.com/video-training?hsLang=en#class-management)
    - [I-Frames](https://support.clubcaddie.com/video-training?hsLang=en#i-frames)
    - [Accounting](https://support.clubcaddie.com/video-training?hsLang=en#accounting)
- [Club Caddie Managed Marketing](https://support.clubcaddie.com/club-caddie-managed-marketing?hsLang=en#main-content)

    - [SMS](https://support.clubcaddie.com/club-caddie-managed-marketing?hsLang=en#sms)
    - [Email Marketing](https://support.clubcaddie.com/club-caddie-managed-marketing?hsLang=en#email-marketing)
- [Uncategorized](https://support.clubcaddie.com/uncategorized?hsLang=en)
- [MCO](https://support.clubcaddie.com/mco?hsLang=en#main-content)

    - [Inventory](https://support.clubcaddie.com/mco?hsLang=en#inventory)

[![club\_caddie\_logo\_tech\_grid\_website](https://support.clubcaddie.com/hs-fs/hubfs/club_caddie_logo_tech_grid_website.jpg?width=200&height=103&name=club_caddie_logo_tech_grid_website.jpg "club_caddie_logo_tech_grid_website")](https://www.clubcaddie.com?hsLang=en)

<https://clubcaddie.com/?hsLang=en>

Award Winning, All-In-One,

Golf Facility Management Software.

 

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2025, Club Caddie