Setting Up and Logging Into the Member Portal

If your club uses Club Caddie's Member Portal, you don't create your own account from scratch — your club sets up your membership record first. Your first visit to the portal is really about setting your password, not registering. This article walks through that first-time setup, logging in after that, and what to do if something doesn't work.

Before You Start

Your club must have your correct email address on file, and your membership must be active. If either of those isn't true, the steps below won't work — contact your club directly (see the "If Nothing Works" section below).
Some clubs also give you a Membership ID. You can use either your email or your Membership ID almost everywhere in the portal — noted below where it applies.
Every club's portal is a separate link, usually found on your club's website or sent to you directly by the club. There's no single "Club Caddie member portal" URL — you need the one for your specific club.

Setting Your Password the First Time

If your club has not given you a password already, start here.

Step 1: Go to your club's Member Portal link (from their website, or a link they sent you).

Step 2: On the sign-in screen, click Forgot password?.

Step 3: On the next screen, enter your email address in the Email field and click Reset Password. Even though the field is labeled "Email," it also accepts your Membership ID if your club has assigned you one. Use whichever your club gave you.

Step 4: Check your inbox for an email from Club Caddie with a password reset link. Check your spam or junk folder if it doesn't arrive within a few minutes — reset emails often land there (see the "If Something Goes Wrong" section below).

Step 5: Click the link in the email. You'll land on a Reset Password page with New Password and Confirm Password fields. Enter a new password in both, then click Save. You'll see a confirmation that your password has been changed.

Logging In

Once you have a password (either set in the steps above or given to you by your club):

Step 1: Go back to your club's Member Portal link, or click Click here to login on the confirmation screen after setting your password.

Step 2: Enter your email address or Membership ID in the first field, and your password in the second.

Step 3: Click Sign In.

Don't use "Login as a Customer" or any "create account" option if you're a member. Some club portals show a second option below Sign In for non-members booking as guests. That's a different account type. If you're already set up as a member and try to register through that option with the same email, you'll get an error message reading "User already exists." — because that email is already tied to an account in the system. If you're a member, always use the member Sign In, not a customer registration link.

What You'll See After You Log In

Your dashboard gives you a high-level view of your contact information, account balances, and recent purchases.

The left-hand navigation menu is where you'll find (depending on what your club has turned on):

Club bulletin board
View and pay bills
Purchase history and payment history
Auto-pay setup
Outstanding vouchers
Tee time booking

Exactly which of these you see depends on what your club has enabled for its portal — not every club turns on every section.

If Something Goes Wrong

You see "Member does not exist" when using Forgot Password.

The email or Membership ID you entered doesn't match an active membership record at this club. Double check you're on the correct club's portal link, then try your other identifier (email vs. Membership ID). If it still fails, contact your club — they need to confirm your email is on file correctly.

You see a message that your membership account has been deactivated.

Your membership record is marked inactive. Contact your club directly — this isn't something you can fix from the portal.

No reset email arrives.

Most often this is spam filtering, or the email on file doesn't match the inbox you're checking. Check spam/junk first. If it's still not there after a few minutes, contact your club to confirm the email address on your membership record.

Your password doesn't work after a staff member reset it for you.

This can happen for a couple of reasons — a timing issue, or the new password not being entered correctly. Contact your club so they can verify the reset went through and confirm the exact password with you.

If Nothing Works

The Member Portal is set up and managed by your club, not directly by Club Caddie — your club controls what email is on file, whether your membership is active, and what sections of the portal you can see. Contact your club first for portal access issues. Your club's staff can verify or update your account, or reach out to Club Caddie support on your behalf if needed.