act payment, billing, invoices

Forced ACH Invoice Payment

Article Contents:

This article explains how ACH payments function, why they are restricted to invoicing rather than being available at the register level, and how to process a forced ACH payment when necessary.

Step-By-Step:
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Step 1: Understand ACH Payment Processing
  • ACH payments are direct transfers from a customer’s bank account and follow the bank’s processing times.
  • Unlike credit card transactions, ACH payments do not provide instant confirmation that funds are available.
  • Due to this delay, ACH payments are not available as a payment method at the register for real-time transactions and are restricted to invoicing.
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Step 2: Locate ACH Settings in Club Caddie
  • ACH payment processing is typically controlled by the charge job settings within Membership Billing.
  • To access these settings, navigate to: Settings > Membership Settings
  • More details on Membership Settings can be found here: Membership Setup Guide
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Step 3: Process an ACH Payment for an Outstanding Invoice
  • If a customer wishes to pay an invoice early or a previous ACH payment attempt has failed, follow these steps to reprocess the payment:
    1. Navigate to the member’s account: Customers > Members
    2. Select the Members tab, then go to Invoices
    3. Locate the outstanding invoice that requires payment
    4. In the action panel, click Pay Now
    5. If ACH is the default payment method, an ACH payment will be triggered
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Step 4: Allow Members to Make a One-Time ACH Payment Online
  • Members also have the option to make a one-time ACH payment via their online member account.
  • More details on how members can make one-time ACH payments are available here: One-Time Payment Guide

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