QuickBooks errors and troubleshooting

QuickBooks errors and troubleshooting

White Syncing QuickBooks with Club Caddie, you may receive errors. Below are explanations for these errors and solutions. 

General Errors

-	QuickBooks found an error when parsing the provided XML text stream.	Solution Check for duplicate mappings within your chart of accounts settings
-	The QuickBooks user has denied access.	Solution The first time you run a sync a message appears to allow applications to access the QuickBooks data file. If you've clicked No, this message will appear. You need to select Yes, and elect to always allow access.
-	This application does not have permission to access this QuickBooks company data file.	Solution The QuickBooks Administrator can grant access permission through the Integrated Application preferences. The data file has been opened in multiuser mode. You must be logged in as single user mode.
	The message 'Unable to start QuickBooks' is shown when using Club Caddie's Sync.	Solution Within QuickBooks open the Preferences configuration window. Locate the 'Integrated Applications' preference, and click the 'Properties' button. On the 'Access Rights' tab check the box for the setting 'allow this application to login automatically'. Click OK to save this change.
-	An internal QuickBooks access error occurred while trying to access the QuickBooks company data file	Solution The RDS drivers need to be installed as the QuickBooks data files resides on a different server/PC to where the sync is being run.
-	Unable to cast COM object of type 'interop.QBxmlRp2.requestProcessor2Class' to interface type 'Interop.QBXMLRP2.IRequestProcessor4'. See full error details: This operation failed because the QueryInterface call on the COM component for the interface with -80A7-CC6fiE449A05} failed due to the following error: no such interface supported (exception from HResult:0x80004002 (E_NOInterface)	Solution 1) Install the QuickBooks drivers. 2) In the command prompt window, change the directory to QuickBooks by typing the following: cd C:\Program Files (x86)\Common Files\Intuit\QuickBooks. 3) At the QuickBooks prompt, type: regsvr32 qbxmlrp2.dll. 4) Once the dll registers successfully, the following message displays: DllRegisterServer in qbxmlrp2.dll succeeded. 5) Restart QuickBooks
-	Unable to cast COM object of type "Interop.QBXMLRP2.RequestProcessor2Class" to interface type "Interop.QBXMLRP2.IRequestProcessor4". This operation was aborted.	Solution Contact QuickBooks.
-	The version of QBXML that was requested is not supported or is unknown.	Solution Open Club Caddie. Open QuickBooks Connect.Select Settings. General tab. Change the Version to the installation version on the PC.
	"Transaction Split lines to accounts payable must include a supplier on that split line" OR "Transactions to accounts payable must include a supplier"	Solution You have assigned a chart of accounts line to an Accounts Payable account and you must assign a Supplier to Accounts Payable. How to check if you have the account you have selected is an Accounts Payable account: Step 1: Open your chart of accounts (Lists -> Chart of Accounts or Ctrl + A] Step 2: Search for the account that you selected in the journal entry Step 3: Check the Type of account. This is done by looking in the "Type" column in the chart of accounts or by selecting the account and editing the account (Ctrl + E, or right click -> edit) Step 4: If it is an Accounts Payable, then a Supplier must be assigned to it within the General Journal Entry

Other Errors

The messages that are displayed in Club Caddie after performing a sync are returned from QuickBooks. So it is difficult for Club Caddie to display a solution for QuickBook's error codes. So below are the keywords to look out for in the errors that are returned and suggested modifications to be carried out in Club Caddie so the sync will continue error-free.  

Troubleshooting

-	Journal Entry imported with zero values.	Solution: Step 1: Delete journal entries within QuickBooks that have been made for the date in question as well as any subsequent dates Step 2: Within Settings -> QuickBooks Integration -> Reset the 'Sync Date' in Club Caddie to the day prior to the date you are attempting to sync Step 3: Set the to and from date to the subsequent date and reattempt the sync.
	Invalid Transaction Error	Summary: The error "Can't Record Invalid Transaction" occurs during the vouchering process in QuickBooks. Cause: Problems with the setup of Accounts Payable, Receiving's Accrual accounts in QuickBooks, or incorrect vendor information in the IIF file can trigger this error. Solution: Verify that vendors in the IIF file are listed in QuickBooks' Vendor List. Check the Receiving's Accrual account and A/P account settings in QuickBooks as described for accurate setup.
-	Undo a Completed Sync.	Solution: Step 1: Delete journal entries within QuickBooks that have been made for the date in question as well as any subsequent dates Step 2: Within Settings -> QuickBooks Integration -> Reset the 'Sync Date' in Club Caddie to the day prior to the date you are attempting to sync Step 3: Set the to and from date to the subsequent date and reattempt the sync.
	QuickBooks Direct Interface Connection Issue	Summary: The "Could Not Start QuickBooks" error message appears when testing the QuickBooks Direct Interface connection. Cause: Typically, this indicates an issue with the System data path setup. Solution: The System data path should direct to the QuickBooks directory, and the QuickBooks database (.QBW file) must be correctly entered in the Database or ODBC name field, including the file extension.
	QuickBooks Company Datafile Error	Summary: Error "QuickBooks company datafile is already opened and is different from the one requested" occurs when interfacing with QuickBooks. Cause: QuickBooks is already in use with a different company file open. Solution: Close all QuickBooks instances and retry the operation.
	Modifying Transactions Before Closing Date	Solutions: Change the Closing Date: Adjust the closing date in QuickBooks to after the date of the transaction causing the issue. Remove Password Restrictions: Temporarily remove closing date password restrictions, perform necessary transactions, and reapply the password. Change Transaction Period: For Projector transactions, change the accounting period to an open period in QuickBooks if feasible.
	Duplicate Document Number	Summary: Error "Duplicate Document Number." occurs when attempting to sync Club Caddie with QuickBooks Online. Solution: Please CLICK HERE for a step by step guide

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