QuickBooks errors and troubleshooting

QuickBooks errors and troubleshooting

White Syncing QuickBooks with Club Caddie, you may receive errors. Below are explanations for these errors and solutions. 

General Errors

-	QuickBooks found an error when parsing the provided XML text stream.	Solution Check for duplicate mappings within your chart of accounts settings
-	The QuickBooks user has denied access.	Solution The first time you run a sync a message appears to allow applications to access the QuickBooks data file. If you've clicked No, this message will appear. You need to select Yes, and elect to always allow access.
-	This application does not have permission to access this QuickBooks company data file.	Solution The QuickBooks Administrator can grant access permission through the Integrated Application preferences. The data file has been opened in multiuser mode. You must be logged in as single user mode.
	The message 'Unable to start QuickBooks' is shown when using Club Caddie's Sync.	Solution Within QuickBooks open the Preferences configuration window. Locate the 'Integrated Applications' preference, and click the 'Properties' button. On the 'Access Rights' tab check the box for the setting 'allow this application to login automatically'. Click OK to save this change.
-	An internal QuickBooks access error occurred while trying to access the QuickBooks company data file	Solution The RDS drivers need to be installed as the QuickBooks data files resides on a different server/PC to where the sync is being run.
-	Unable to cast COM object of type 'interop.QBxmlRp2.requestProcessor2Class' to interface type 'Interop.QBXMLRP2.IRequestProcessor4'. See full error details: This operation failed because the QueryInterface call on the COM component for the interface with -80A7-CC6fiE449A05} failed due to the following error: no such interface supported (exception from HResult:0x80004002 (E_NOInterface)	Solution 1) Install the QuickBooks drivers. 2) In the command prompt window, change the directory to QuickBooks by typing the following: cd C:\Program Files (x86)\Common Files\Intuit\QuickBooks. 3) At the QuickBooks prompt, type: regsvr32 qbxmlrp2.dll. 4) Once the dll registers successfully, the following message displays: DllRegisterServer in qbxmlrp2.dll succeeded. 5) Restart QuickBooks
-	Unable to cast COM object of type "Interop.QBXMLRP2.RequestProcessor2Class" to interface type "Interop.QBXMLRP2.IRequestProcessor4". This operation was aborted.	Solution Contact QuickBooks.
-	The version of QBXML that was requested is not supported or is unknown.	Solution Open Club Caddie. Open QuickBooks Connect.Select Settings. General tab. Change the Version to the installation version on the PC.
	"Transaction Split lines to accounts payable must include a supplier on that split line" OR "Transactions to accounts payable must include a supplier"	Solution You have assigned a chart of accounts line to an Accounts Payable account and you must assign a Supplier to Accounts Payable. How to check if you have the account you have selected is an Accounts Payable account: Step 1: Open your chart of accounts (Lists -> Chart of Accounts or Ctrl + A] Step 2: Search for the account that you selected in the journal entry Step 3: Check the Type of account. This is done by looking in the "Type" column in the chart of accounts or by selecting the account and editing the account (Ctrl + E, or right click -> edit) Step 4: If it is an Accounts Payable, then a Supplier must be assigned to it within the General Journal Entry

Other Errors

The messages that are displayed in Club Caddie after performing a sync are returned from QuickBooks. So it is difficult for Club Caddie to display a solution for QuickBook's error codes. So below are the keywords to look out for in the errors that are returned and suggested modifications to be carried out in Club Caddie so the sync will continue error-free.  

Troubleshooting

-	Journal Entry imported with zero values.	Solution Step 1: Delete journal entries within QuickBooks that have been made for the date in question as well as any subsequent dates Step 2: Within Settings -> QuickBooks Integration -> Reset the 'Sync Date' in Club Caddie to the day prior to the date you are attempting to sync Step 3: Set the to and from date to the subsequent date and reattempt the sync.
-	Undo a Completed Sync.	Solution Step 1: Delete journal entries within QuickBooks that have been made for the date in question as well as any subsequent dates Step 2: Within Settings -> QuickBooks Integration -> Reset the 'Sync Date' in Club Caddie to the day prior to the date you are attempting to sync Step 3: Set the to and from date to the subsequent date and reattempt the sync.

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