Article Contents:
This article contains step-by-step instructions on voiding an order or transaction.
Step By Step:
Step 1: Navigate to the SALES module from the main navigation menu. This will open the Recent Orders window.
Step 2: Click on the Action button, located on the right side of the Recent Orders window. This will display a set of options, including Receipt, Refund, Void, Add Tip, Re-Open, and Clone.
Step 3: Select the "Void" option. This will open a pop-up window with an alert message and a prompt to add a void note.
Step 4: If you wish to void the order, provide a reason in the given text field and click the "Yes, Void this order" button. If you decide not to void the order, click the "No, Do not void" button.