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Register : Sending Orders To Multiple Printers

Article Contents: Learn how to configure a sub-department so its items print to multiple kitchen printers or KDS stations at the same time.


Step-by-Step:
  
Step 1: Click on the Setting icon on the top-right corner of the screen. Then click on Register Settings from the left hand menu.
 
               
 
 
Step 2: Select the Department tab along the top row.
 

 
 
Step 3: Here you can map sub-departments to their respective printer or multiple, the Kitchen, Bar etc. Click on the gear icon shown on the far right-hand side of the screen.
 
 

Step 4: In the Printer field, enter all printer names you want to receive the items, separated by commas (for example: Bar, Kitchen).
 
 
 

For Club Caddie to send tickets to the correct printer, the printer name in your Windows settings must match exactly the printer name you entered in Club Caddie.



Step 5: In your Windows settings, click on Devices and Printers.
 
                                 
 
 
Step 6: Listed are all the printers connected to the PC. Right-click on the printer and select the Printer Properties. Rename your kitchen printer to "Kitchen" (If needing to send orders to the Bar, you would name the printer "Bar"). 
       
                                                           
 
 
Click on "OK" button to save your changes. If you have multiple printers, you will need to change the name of each to include "kitchen"/ "Bar" in the name.
 
                         
 
         
 
Step 7: To test, once you have added all the food and beverage related items, you can click on the Send button at the bottom of the screen. If the item's sub-departments have been mapped to printers a print job will be generated alongside modifiers, tab info, and preparation instructions.
 
 
                              
   
                                           
                            
                                         


Example Scenario:
Your kitchen has separate kitchen and bar stations, and both need to see appetizer tickets. You open the Appetizers Sub-Department settings and enter kitchen, bar in the Printer field. When a server sends an appetizer order, the ticket prints at kitchen and bar at the same time. If the main kitchen printer is down, the backup printer still receives the order so nothing is missed.