Settings: Rates Overview

Understanding Rates in Club Caddie (Rack Rates, Class Rates, Guest Rates, and Scheduling)

Club Caddie uses rates to determine what customers pay when booking tee times and activities. Rates can be configured as Rack Rates (typically public/default pricing) and Class Rates (typically member-based pricing). You can also create Guest Rates for guests tied to specific membership classes, and you can schedule seasonal/holiday pricing using the rate scheduler.

1) Rate Types in Club Caddie

Rack Rates (typically public/default)

Rack Rates are generally used for public/non-member pricing and are created in Rack Rate Management (for tee times) or Activity Rack Rate Management (for activities). They define what appears by default, based on rules like day/time/date range, booking windows, and display order.

Article Links:
Settings: Rack Rate Management
Activities: Rack Rates

Class Rates (typically member pricing)

Class Rates are typically used for members, where pricing depends on the member’s Class Type (membership class). Class rates can be controlled by day/time/date range, booking windows, and more.

Article Links:
Settings: Class Rate Management
Activities : Class Rates

Guest Rates (rates for a member’s guests)

Guest Rates let you charge a specific rate to non-members who are associated with specific membership classes (for example, “Platinum Member Guest Rate”). One guest rate can be assigned to multiple membership classes.

Important note: Guest rates won’t appear online or in POS unless the user is part of the relevant membership class.

Article Links:
Settings: Guest Rates

2) Where Rates Are Managed

Tee Time Rates (golf)

Tee time rack and class rates are managed under Settings:

Rack Rate Management → public/default rates
Class Rate Management → member rates and member-visible titles
Guest Rates → guest pricing tied to membership classes

Article Links:
Settings: Rack Rate Management
Settings: Class Rate Management
Settings: Guest Rates

Activity Rates (Activity Center)

Activity pricing is managed in the Activity Center:

Activity Rack Rate Management → default/public activity rates
Activity Class Rates → activity rates by class, with additional controls like occupancy and maximum usage

Article Links:
Activities: Rack Rate
Activities: Class Rate

3) How Availability Rules Work (Dates, Times, Days, and Booking Windows)

Both rack and class rates are controlled by “availability rules,” including:

Date range (Start Date / End Date)
Time window (Start Time / End Time)
Days of week (which days the rate is valid)
Booking Window (how far out staff can book it)
Online Booking Window (how far out customers can book it online)
Available Online toggle (whether it appears online)
Display Sequence (order the customer/staff sees rates)

Article Links (display order articles):
Settings: Rack Rate Display Sequence
Settings: Tee time Rack Rate Order

4) What Customers See During Booking (Titles, Order, and Descriptions)

Rate Titles (what shows in booking)

For Class Rates, you can set a Title that is what members/customers see in the booking flow.

Article Links:
Settings: Assigning Class Rates to Multiple Classes

Display Order (what appears first)

Rates appear in the order defined by Display Sequence (lower numbers appear earlier). This applies to tee time rack rates and helps control what customers/staff see first.

Article Links:
Settings: Rack Rate Display Sequence
Settings: Tee Time Rack Rate Order

Rack Rate Descriptions (additional details online)

Rack rates can include a Description that customers can view while booking online.

Article Links:
Settings: Edit Rack Rate Description

5) Overrides: When One Rate Takes Priority Over Others

Override All RackRates (holiday/public priority behavior)

In Rack Rate Management, enabling Override All RackRates makes that rack rate the primary/first option during its booking window and date range (commonly used for holiday rates).

Article Links:
Settings: Creating Holiday Rates

Override All ClassRates (hide class rates for a date)

In Rack Rate Management, enabling Override All ClassRates can make a rack rate take priority and hide class rates for that date/time range.

Article Links:
Settings: Configuring Holiday Tee Time Rates

Key takeaway: Overrides are powerful—if a class rate isn’t appearing, an override rack rate may be taking priority.

Article Links (troubleshooting):
Troubleshooting: Class Rates Not Populating

6) Scheduling Rates by Season or Time of Year (Rack Rate Scheduler)

Club Caddie supports a two-layer approach:

Layer 1 — The Initial Rate

When you create a rack or class rate, you define the “base” availability and pricing (date/time/day rules). This is the Initial Rate.

Layer 2 — The Rate Scheduler

The scheduler lets you apply seasonal, peak/off-peak, or holiday pricing on top of an existing rate. When a schedule exists for a specific date/time, the scheduled price takes priority over the initial rate’s price for that period.

This approach works for both rack rates and class rates.

Article Links:
Tee Sheet: Scheduling Rack and Class Rates by Time of Year

7) Assigning a Class Rate to Multiple Classes (and why it matters)

Instead of creating separate class rates for every membership tier, you can:

give a class rate a member-facing Title
apply multiple Classes to the same class rate

This reduces setup time and prevents errors across multiple membership tiers.

Article Links:
Settings: Assigning Class Rates to Multiple Classes

8) Activity-Specific Rate Features (Occupancy and Maximum Usage)

Activity Class Rates include a couple of controls you may not use for tee times:

Occupancy (%): Defines when a class rate becomes available based on the percent of slots reserved.
- Example: if set to 50%, the activity rate won’t be available until 50% of slots are booked.
- Setting 100% generally means it’s always available.
Maximum Usage: Limits how many times that class rate can be used (across all users).

Article Links:
Activities: Class Rates

9) Changing a Rate After Check-In (Register)

If a tee time is already checked in, staff can adjust the rate from the register by selecting a different rate from the dropdown list.

Article Links:
Tee Sheet: Change Rate from Register

10) Troubleshooting: When a Class Rate Isn’t Showing Up

If a member rate (class rate) isn’t populating on the tee sheet or online:

Confirm the member’s Class is Active
Confirm the member’s class has rates associated
Check the rate rules: day/time/date range, booking window, online booking window, etc.
Check if any rack rate has Override All ClassRates enabled (this can hide class rates)

Article Links:
Troubleshooting: Class Rates Not Populating

Glossary:

Rack Rate: Default/public rate (tee times or activities)
Class Rate: Member rate tied to a membership class
Guest Rate: Special guest pricing tied to membership classes
Booking Window: How far in advance staff can book
Online Booking Window: How far in advance customers can book online
Display Sequence: Controls the order rates appear
Override All RackRates / Override All ClassRates: Forces a rate to take priority over others
Scheduler: Seasonal/time-of-year pricing layer on top of an existing rate

Articles:
Settings: Rack Rate Management
Settings: Class Rate Management
Settings: Guest Rates
Tee sheet: Scheduling Rack and Class Rates by Time of Year
Troubleshooting: Class Rates Not Populating
Activities: Rack Rates
Activities: Class Rates
Settings: Rack Rate Display Sequence
Settings: Edit Rack Rate Description
Settings: Assigning Class Rates to Multiple Classes
Settings: Creating Holiday Rates
Settings: Configuring Holiday Tee Time Rates
Tee Sheet: Change Rate from Register