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Step-By-Step:
Step 1: Click on the Tee Sheet module from the top navigation bar.
Step 2: Right-click on the desired tee-time and from the drop-down list select, Issue Rain check / Refund. This will open the order details window.
Step 3: Select the individual items from within the order summary that need to be refunded. If applicable, you may leave a note in the Refund Reason text box that will save on the original, newly created order, and the return/refund report.
Next, click on the Refund button to open the payment method selection screen. Selecting the Rain-check Voucher will require you to enter a voucher number before selecting the OK button to continue processing the refund order.
Next, click on the Refund button to open the payment method selection screen. Selecting the Rain-check Voucher will require you to enter a voucher number before selecting the OK button to continue processing the refund order.
You are able to edit the individual refund/rain-check amounts associated with each of the items if you wish to only issue a partial refund.
Step 4: Once refunded, you will no longer see the tee time on the Tee Sheet. Slots with a Rain Checked tee time are now open for new bookings. Rain Checks are hidden by default and only appear when applying the filter, keeping your sheet clean without losing the original record.
Rainchecks are visible when filtered (similar to canceled times filter).
The original record is preserved for reporting and lookups.
Step 5: For reference, to view the refund order, navigate to the sales tab from the top navigation menu.
Step 6: To view the reports related to cancellations and refunds. Click on the Reports module from the top navigation menu. On the left-hand of the screen, click on the Credit Voucher Report button from the row on the left. You will see the the order (Rain-check Voucher) and just click on the view button.
Step 7: Fields for Rain Checks will be in your Rounds Breakdown and Rounds Played Reports:
